Company Overview

Utsav is one of India's leading faith-tech platforms, dedicated to connecting devotees with temples through digital offerings such as puja bookings, daan, bhet, prasad delivery, and spiritual experiences. With a rapidly growing user base and strong partnerships with temples, Utsav aims to become the most trusted digital platform for spiritual engagement globally. The company is redefining how devotees interact with their faith through innovative technology and a customer-centric approach.

Job Summary

The Head of Commerce (Marketplace) will lead Utsav's marketplace and commerce business, driving category growth, expanding the marketplace, and increasing revenue and profitability. This role requires a strategic and entrepreneurial leader capable of managing P&L, launching new categories, building supply partnerships, and delivering sustainable growth through operational excellence and customer-focused strategies.

Responsibilities

• Commerce Strategy & P&L Ownership

  • Own the end-to-end P&L for Utsav's commerce and marketplace operations.
  • Define and implement strategies for category growth, assortment, pricing, and merchandising.
  • Drive revenue, profitability, contribution margins, and enhance customer lifetime value.
  • Identify new category opportunities and lead the launch of innovative commerce initiatives.

• Marketplace Growth & Supply Expansion

  • Build and nurture relationships with suppliers, vendors, and marketplace partners.
  • Expand product assortment and improve marketplace selection.
  • Develop strategic partnerships to strengthen the commerce ecosystem.
  • Drive customer acquisition and retention to grow the marketplace.

• Category Management & Merchandising

  • Lead assortment planning, pricing strategies, promotions, and merchandising initiatives.
  • Optimize product mix, inventory performance, and category profitability.
  • Monitor customer behavior and market trends to identify growth opportunities.
  • Use data-driven insights to improve category performance.

• Customer Growth & Commercial Excellence

  • Collaborate with Growth and Marketing teams to enhance customer acquisition and retention.
  • Optimize key business metrics such as GMV, revenue, margins, CAC, LTV, and repeat purchase rates.
  • Build scalable processes across supply chain, fulfillment, and operations.
  • Enhance customer experience and operational efficiency throughout the commerce journey.

• Data & Analytics

  • Establish dashboards and performance reporting frameworks.
  • Monitor category performance, inventory efficiency, supplier performance, and profitability.
  • Develop forecasting models and business plans to support growth.
  • Leverage analytics to identify new growth levers and optimization opportunities.

• Leadership & Cross-Functional Collaboration

  • Work closely with Product, Marketing, Operations, Finance, and Technology teams.
  • Build and lead a high-performing commerce and category management team.
  • Foster a culture of ownership, accountability, and execution excellence.
  • Develop scalable processes and playbooks to support future growth.

Qualifications

• Proven experience in building and scaling commerce or marketplace businesses.
• Strong P&L management skills with a track record of driving revenue and profitability.
• Expertise in category management, assortment planning, and merchandising.
• Experience in supplier/vendor relationship management and strategic partnerships.
• Data-driven decision-making skills with proficiency in analytics and forecasting.
• Excellent leadership and team-building capabilities.
• Strong understanding of digital commerce, customer acquisition, and retention strategies.
• Educational qualifications: Bachelor's degree in Business, Marketing, or related field; MBA preferred.

Preferred Skills

• Experience in faith-tech, e-commerce, or marketplace platforms.
• Knowledge of the Indian digital and retail landscape.
• Familiarity with supply chain, logistics, and operational processes.
• Strong negotiation and stakeholder management skills.
• Ability to innovate and adapt in a fast-paced environment.

Experience

• Minimum of 8-10 years of relevant experience in commerce, marketplace, or category management roles.
• Prior experience leading teams and managing large-scale P&L responsibilities.
• Demonstrated success in launching new categories and expanding marketplace ecosystems.

Environment

This role is typically based in a hybrid or in-office setting, depending on company policies. The environment involves collaboration across multiple teams, strategic planning, and operational execution. The candidate should be comfortable working in a fast-paced, growth-oriented startup culture with a focus on innovation and customer satisfaction.

Salary

Not specified.

GrowthOpportunities

Potential career advancement into senior leadership roles within Utsav or related digital commerce and faith-tech domains.

Benefits

Not specified.