Head IT - Megafine | Scrabble & Jigsaw

Posted on April 13, 2025

Job Description

Job Title – Head of IT / CIO Department - IT Reporting to: Managing Director Location: Nashik Plant Objective: Lead information technology function of a rapidly growing, Indian Pharma company into API drugs manufacturing and exports. • Develop IT strategy for the company and draft IT roadmap aligned with business strategy for growth. • Transform and suggest the digital factory, AI/ML, IOT, RPA solutions including ERP transformation for the company. • Create a IT organization which can meet the compliance required for GMP/US FDA as well as innovate to seek the benefits of digitalization for the business. • Establish robust IT policies, procedures, security & governance mechanism in the company; Drive seamless operation & effective maintenance of enterprise architect, applications, and infrastructure while securing enterprise from security threats. Roles and Responsibilities:

Overall IT Strategy • Contribute to formulation of the IT strategy by understanding business priorities. • Implement IT Function structure at company level and ensure the role, responsibilities and accountabilities are well documented and communicated across levels • Partner with Management, Functional heads and key stakeholders to identify new business requirements which is mapped to IT solutions. • Assimilate business inputs and voices gathered by IT stakeholders and translate the requirements into IT actionable. • Formalize IT function goal plan for the year and ensure goal cascades across verticals within department.
Financial Responsibilities • Define guidelines for IT budget preparations at the company level • Formulate the IT budget for the company, discuss and seek approval from the management team • Track and ensure IT budget adherence at the company level; Timely report and address budget overruns if any
Business Applications • Understand the business needs in terms of new applications, solutions and tools which will help in terms of automation of factories, process improvements, cost reduction and better customer experience. • Implement ERP system for the company, ensure that integration with other IT systems are seamless. • Innovate the manufacturing processes by implementing latest technologies for Pharma industry. • Oversee project implementation and ensure adherence to timelines, budgets and quality; Act as an escalation point in case of project deadlocks and ensure timely resolution of issues • Track and report on project status at identified critical milestones i. Mutually discuss and resolve issues, evaluate partner performance and undertake actions for seamless project delivery • Continuously scan changing IT landscape and share best practices relevant to Company; assess the latest technological advancements and drive new technology IT projects and initiatives at the company in consultation with management team, while proactively meeting business requirements.
Policy, Frameworks and Compliance • Ensure effective design & implementation of IT policies and frameworks at the company level in terms of enterprise architecture, infrastructure, applications, sourcing, security & governance • Establish IT backups / Disaster recovery / audit / health check frameworks and address critical escalations and findings of the IT health report at the business level.
IT Operations Excellence • Implement a robust IT operating procedures (CSV) in accordance with FDA guidelines and as per internal IT SOP’s.that will guide the company’s IT function in line with best practises in the industry. • Periodically draft a new IT sop’s after thorough review of its impact on the business. • Drive development / up-gradation of IT systems, procedures & processes to cater to evolving company needs and enhancing effectiveness and efficiency of operations; Identify and sign Contract / MOU with Infrastructure, Application & Security Partners for company-specific requests/ tools • Maintain an oversight of effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness. o Monitor the validity of infrastructure, applications and systems licenses and ensure timely renewal
Partner Management • Identify and establish strategic partnerships with the IT vendors. • Strategically negotiate with partners for best cost for the projects. • Oversee and periodically review partner performance and service levels at the established SLAs; Address or escalate non-compliances if any.
IT Security, Risk Management and Governance • Drive adherence to IT security and governance framework, policies and guidelines o Oversee compliance and ensure prompt resolution of non-compliances / security incidences o Oversee establishment of IT security architecture and ensure integration of OT security with overall security architecture • Ensure robust implementation of guidelines and protocols for security, privacy, and data protection controls; Oversee running of information security, privacy and data protection controls (people/ process/ technology) to adequately mitigate security risks; Address security incidences and escalate issues when appropriate
Customer Satisfaction • Ensure customer feedback collection for the IT services and solutions; Analyse customer satisfaction levels and discuss new strategies with the management to improve customer satisfaction levels based on feedback received • Oversee initiatives raising awareness about IT services and solutions and communicating its value contribution to the business. • Ensure that end customers feedbacks are taken and acted upon in IT applications.
People Management • Formulate manpower plan for the IT function and draw talent implications considering the current and future talent requirements of the business • Drive a collaborative and a high performance driven culture – Set goals, review performance and provide feedback so as to ensure a motivated and committed team • Invest time in grooming talent and preparing successors for critical roles within IT function • Deploy framework for Functional Capability building; Nominate and ensure L&D interventions and programs for the team; Coach and mentor talent • Drive team engagement & collaborative workplace initiatives. Educational Qualification: • Bachelor’s degree in computer science or a related discipline o Higher Degree in relevant field (Computer Science or related, Business management) Experiences: • Minimum 10+ years of work experience with 4-5 years minimum in the similar role of leading IT function or a IT Vertical in a large/ mid-sized Pharma Organization (Preferably API) • Experience in handling large scale transformation projects with business –wide change impact and managing IT technology project life cycle • Experience of dealing with multiple stakeholders (Internal / External) and multitude of users • Active experience of managing sizeable teams (> 10) • Experience of handling business application rollouts, services / project of multi-dimensional nature and high complexity of services o Must be aware of standard ERP systems in Pharma Industry such as S4 HANA or Oracle EBS. Also aware of Managing Network, Infrastructure and IT Systems & Assets o Experience towards implementation one or more of the technologies like LIMS, MES, IOT, ELN projects for pharma companies will be an added advantage • Exposure to cyber security and IT risk management verticals • Preferable to have worked with technology Giants – AWS, SAP, Microsoft, IBM, Oracle

Job Description

Overall IT Strategy • Contribute to formulation of the IT strategy by understanding business priorities. • Implement IT Function structure at company level and ensure the role, responsibilities and accountabilities are well documented and communicated across levels • Partner with Management, Functional heads and key stakeholders to identify new business requirements which is mapped to IT solutions. • Assimilate business inputs and voices gathered by IT stakeholders and translate the requirements into IT actionable. • Formalize IT function goal plan for the year and ensure goal cascades across verticals within department.
Financial Responsibilities • Define guidelines for IT budget preparations at the company level • Formulate the IT budget for the company, discuss and seek approval from the management team • Track and ensure IT budget adherence at the company level; Timely report and address budget overruns if any
Business Applications • Understand the business needs in terms of new applications, solutions and tools which will help in terms of automation of factories, process improvements, cost reduction and better customer experience. • Implement ERP system for the company, ensure that integration with other IT systems are seamless. • Innovate the manufacturing processes by implementing latest technologies for Pharma industry. • Oversee project implementation and ensure adherence to timelines, budgets and quality; Act as an escalation point in case of project deadlocks and ensure timely resolution of issues • Track and report on project status at identified critical milestones i. Mutually discuss and resolve issues, evaluate partner performance and undertake actions for seamless project delivery • Continuously scan changing IT landscape and share best practices relevant to Company; assess the latest technological advancements and drive new technology IT projects and initiatives at the company in consultation with management team, while proactively meeting business requirements.
Policy, Frameworks and Compliance • Ensure effective design & implementation of IT policies and frameworks at the company level in terms of enterprise architecture, infrastructure, applications, sourcing, security & governance • Establish IT backups / Disaster recovery / audit / health check frameworks and address critical escalations and findings of the IT health report at the business level.
IT Operations Excellence • Implement a robust IT operating procedures (CSV) in accordance with FDA guidelines and as per internal IT SOP’s.that will guide the company’s IT function in line with best practises in the industry. • Periodically draft a new IT sop’s after thorough review of its impact on the business. • Drive development / up-gradation of IT systems, procedures & processes to cater to evolving company needs and enhancing effectiveness and efficiency of operations; Identify and sign Contract / MOU with Infrastructure, Application & Security Partners for company-specific requests/ tools • Maintain an oversight of effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness. o Monitor the validity of infrastructure, applications and systems licenses and ensure timely renewal
Partner Management • Identify and establish strategic partnerships with the IT vendors. • Strategically negotiate with partners for best cost for the projects. • Oversee and periodically review partner performance and service levels at the established SLAs; Address or escalate non-compliances if any.
IT Security, Risk Management and Governance • Drive adherence to IT security and governance framework, policies and guidelines o Oversee compliance and ensure prompt resolution of non-compliances / security incidences o Oversee establishment of IT security architecture and ensure integration of OT security with overall security architecture • Ensure robust implementation of guidelines and protocols for security, privacy, and data protection controls; Oversee running of information security, privacy and data protection controls (people/ process/ technology) to adequately mitigate security risks; Address security incidences and escalate issues when appropriate
Customer Satisfaction • Ensure customer feedback collection for the IT services and solutions; Analyse customer satisfaction levels and discuss new strategies with the management to improve customer satisfaction levels based on feedback received • Oversee initiatives raising awareness about IT services and solutions and communicating its value contribution to the business. • Ensure that end customers feedbacks are taken and acted upon in IT applications.
People Management • Formulate manpower plan for the IT function and draw talent implications considering the current and future talent requirements of the business • Drive a collaborative and a high performance driven culture – Set goals, review performance and provide feedback so as to ensure a motivated and committed team • Invest time in grooming talent and preparing successors for critical roles within IT function • Deploy framework for Functional Capability building; Nominate and ensure L&D interventions and programs for the team; Coach and mentor talent • Drive team engagement & collaborative workplace initiatives. Educational Qualification: • Bachelor’s degree in computer science or a related discipline o Higher Degree in relevant field (Computer Science or related, Business management) Experiences: • Minimum 10+ years of work experience with 4-5 years minimum in the similar role of leading IT function or a IT Vertical in a large/ mid-sized Pharma Organization (Preferably API) • Experience in handling large scale transformation projects with business –wide change impact and managing IT technology project life cycle • Experience of dealing with multiple stakeholders (Internal / External) and multitude of users • Active experience of managing sizeable teams (> 10) • Experience of handling business application rollouts, services / project of multi-dimensional nature and high complexity of services o Must be aware of standard ERP systems in Pharma Industry such as S4 HANA or Oracle EBS. Also aware of Managing Network, Infrastructure and IT Systems & Assets o Experience towards implementation one or more of the technologies like LIMS, MES, IOT, ELN projects for pharma companies will be an added advantage • Exposure to cyber security and IT risk management verticals • Preferable to have worked with technology Giants – AWS, SAP, Microsoft, IBM, Oracle