Nexthink Analyst

Company Overview

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Job Summary

The Nexthink Analyst will play a crucial role in enhancing the Digital Employee Experience (DEX) by leveraging the Nexthink Infinity Platform. This position involves proactive analysis, reporting, and the creation of actionable insights to improve DEX scores and support the organization's operational strategies.

Responsibilities

• Utilize Nexthink Infinity Platform to create remote actions, campaigns, and workflows.
• Conduct proactive analysis to identify improvements in DEX scores.
• Develop relevant alerts, dashboards, and reports tailored for client needs.
• Create remote actions to address common incidents effectively.
• Write custom scripts and design custom dashboards to meet specific requirements.
• Execute NQL queries to extract and analyze data.
• Collaborate on various reporting and analytics projects with both internal and external clients.
• Gather and document customer business needs and requirements.
• Manage projects according to agreed service levels and timelines.
• Translate reporting needs into production-ready reports and dashboards.
• Ensure consistent data quality across functional lines.
• Review reports continuously to identify improvement opportunities and minimize redundant reporting.
• Develop and maintain dashboards using Power BI or PowerPoint for data visualization.
• Automate data preparation and report creation wherever feasible.
• Generate ad-hoc reports as required.
• Focus on analytics to provide valuable insights for improvement opportunities.
• Understand business and operational strategies to identify critical metrics.
• Maintain project/activity management documentation.
• Provide technical advice and lead projects related to reporting solutions, including analysis, proposal, creation, implementation, and support.
• Ensure timely delivery of high-quality outputs for end users.
• Offer day-to-day support for ad-hoc analysis, reporting, and troubleshooting.

Qualifications

• Excellent knowledge of Nexthink Infinity Platform.
• Proficiency in creating remote actions, campaigns, and workflows.
• Strong understanding of NQL queries.
• Experience with Power BI or PowerPoint for data visualization.
• Ability to conduct proactive analysis and improve DEX scores.
• Strong project management skills.
• Excellent communication and documentation skills.
• Ability to work collaboratively across teams to ensure data quality.
• Educational qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience in data automation and report creation.
• Familiarity with business and operational strategies.
• Knowledge of additional analytics tools or platforms.

Experience

• Minimum of 3-5 years of relevant experience in analytics, reporting, or a related field.

Environment

• Work Type: Full-time
• Work Mode: In-office
• Location: Bangalore

Salary

• Estimated salary range: ₹1,950,000

Growth Opportunities

Not Provided

Benefits

Not Provided