KAM Lead

Company Overview

New Trends Commerce Private Limited is a Poddar Group Company with Amazon Investment. Our vision is to be the most trusted go-to-market partner for businesses, empowering them to establish and grow their digital ventures efficiently and cost-effectively. We achieve this through a customer-focused approach, sales expertise, high-performance culture, and tech-powered sales strategies. Our comprehensive go-to-market solutions cover everything from identifying the right target customer segments and developing data-driven sales strategies, to offering sales training, implementing sales automation, executing on the ground, and ensuring client retention.

Job Summary

We are seeking a seasoned KAM Lead to lead a high-performance team of Account Managers serving sellers and brands across India's leading e-commerce marketplaces, as part of our Paid Account Management vertical. In this role, you will own team-level performance, drive seller success across your portfolio, and be measured on what your team delivers.

Responsibilities

• Lead a team of 12–14 Account Managers; coach, mentor, and develop every Account Manager in the team.
• Own aggregate team-level KPIs — Seller growth, service quality, Net Promoter Score (NPS), and seller renewals across the portfolio.
• Design and standardize Joint Business Plans (JBP) frameworks, weekly review cadences, and growth playbooks for the team.
• Co-own Quarterly Business Reviews (QBRs) alongside the Account Manager, acting as the senior voice with founder, CXO, and category head stakeholders.
• Drive team-level operating rhythm — weekly reviews, health audits, growth input reviews, and monthly business reviews with leadership.
• Step in on high-severity seller escalations and engage platform category leadership where needed.
• Build the analytics and playbook muscle of the team — dashboards, benchmark libraries, and category playbooks.
• Own service quality, NPS, and renewals for the portfolio as critical business outcomes.

Qualifications

• 4–6 years of e-commerce account management experience with at least 2 years currently leading an Account Manager team at an e-commerce agency or marketplace, managing a minimum of 12–14 direct reportees.
• Bachelor's degree; MBA preferred.
• Deep hands-on expertise across leading Indian e-commerce marketplaces — including Sponsored Ads, catalog, pricing, and account health, with strong command over marketplace seller portals and back-end tools.
• Proven track record of designing JBPs and running QBRs with founder, CXO, and category head stakeholders.
• Strong people-leadership track record — coaching, mentoring, performance management, and retention of Account Manager talent.
• Advanced analytical skills — comfort with Excel dashboards, category benchmarking, and building growth models.
• Comfortable using everyday AI tools (e.g., ChatGPT, Claude, Gemini, or similar) in daily workflow — a genuine willingness to apply AI to speed up analysis, playbook building, and coaching.

Preferred Skills

• Familiarity with data analytics tools and advanced Excel.
• Experience with cross-functional collaboration to achieve business objectives.

Experience

Minimum of 4–6 years of relevant experience in e-commerce account management, with at least 2 years of leadership experience in managing Account Managers.

Environment

Location: Noida (On-site). The role requires continuous in-office presence due to collaborative team dynamics and direct engagement with sellers and brands.

Salary

Not specified.

Growth Opportunities

Opportunities for career advancement may include progression to senior management roles or expansion into broader business development functions.

Benefits

Not specified.