Key Responsibilities:<br /> ● Team Leadership: Lead, mentor, and manage the after-sales service team,<br /> providing guidance and support to drive excellent customer service,<br /> teamwork, and individual growth across India.<br /> ● Vendor Relationships: Manage relationships and onboard vendors,<br /> suppliers, and service partners to support operations.<br /> ● Service Network: Establish and manage a network of service centers and<br /> technicians to efficiently address customer inquiries, maintenance, and<br /> repairs.<br /> ● Quality Assurance: Implement quality control measures and processes to<br /> maintain the highest standards in service quality.<br /> ● Customer Support: Oversee the customer support team to address<br /> inquiries, complaints, and warranty claims in a timely and professional<br /> manner.<br /> ● Performance Metrics: Develop and monitor key performance indicators<br /> (KPIs) to evaluate the effectiveness and efficiency of the after-sales service<br /> operations.<br /> ● Continuous Improvement: Continuously assess and improve service<br /> processes, including service call response times, service center operations,<br /> and customer communication.<br /> ● Training and Development: Implement training programs to enhance the<br /> technical skills and knowledge of service technicians and customer support<br /> staff across India.<br /> ● Regulatory Compliance: Ensure that service operations comply with all<br /> relevant industry regulations and standards.<br /> ● Customer Feedback: Collect and analyze customer feedback to identify<br /> areas for improvement and address any issues or concerns promptly.<br /> Key Skills:<br /> ● MBA preferred<br /> ● 6-8 years of professional work experience across operations roles<br /> ● Strong problem solving and analytical skills<br /> ● Excellent communication and interpersonal skills.<br /> What’s on offer:<br /> ● Joining the leadership team; having a high level of work independence,<br /> autonomy and empowerment to lead company-wide changes.<br /> ● Excellent platform for learning how to build teams, achieve goals and handle<br /> high growth situations.