Company: Smart Vision CRM + Lead Manager (In-House / Coordinator) Experience: 2–4 years Location- Srinagar Colony, Hyderabad Working days- Mon- Sat (Sunday fixed off) Expected Salary: Based on current ctc and performance and evaluation Key Skills: Zoho/HubSpot, lead tagging, pipeline tracking, telecalling coordination Smart Vision is a growing chain of modern eye hospitals founded in 2016, with centers across Telangana and Andhra Pradesh. Known for its robotic cataract surgeries and advanced laser treatments, Smart Vision aims to make quality eye care accessible and affordable. With state-of-the-art infrastructure and experienced ophthalmologists, the hospital is committed to providing personalized and efficient care. As a CRM + Lead Manager, you’ll play a critical role in managing the entire lead lifecycle, from capturing incoming leads to ensuring smooth coordination with clinics and follow-up teams. You will be responsible for maintaining a clean, actionable pipeline through CRM tools and ensuring timely engagement with patients to enhance conversions and customer satisfaction. Roles and Responsibilities: Monitor and manage all incoming leads across digital platforms (website, ads, social media, etc.) ● Assign leads to relevant clinics or sales executives in real-time for faster conversions ● Track and update each lead’s status, history, and outcome in the CRM ● Coordinate with telecallers and field teams to ensure timely follow-ups and engagement ● Analyze lead aging, drop-offs, and missed conversions; generate weekly/monthly reports ● Maintain and update tagging, segmentation, and pipeline stages within CRM (Zoho/HubSpot) ● Collaborate with the marketing team to share insights on lead quality and source performance ● Identify process gaps in lead handling and propose improvements ● Ensure CRM hygiene—no duplicate entries, timely updates, and correct lead information ● Conduct periodic audits of lead flow and follow-up effectiveness ● Act as a communication bridge between the marketing, clinic front-desk, and sales team