IGP<br />

• Looking for CC head ( AVP)<br />
• Take care of customer care,prefer some one who has not just done basic ops but automation,measure CSAT<br />
• Manage 100 agents,look at seasonal hiring, currently hire interns to manage the surge hence needs to automate this<br />
• 30-40 Lacs <br />
• Hired someone 6 months ago but couldn't manage work.<br />
• Get someone whos managed contact centres<br />
• Target org around 500 cr company<br />
• Mumbai,Andheri<br />
• 6 days week<br />
• Reports to COO,Ankur Gupta<br />
• 40 lacs all fixed,