We are seeking a dynamic and experienced Director - Car Lease Operations to lead and manage our new car lease offering. This role is crucial to the success of our initiative, ensuring seamless operations, innovative process digitization, and exceptional client engagement. The ideal candidate will have a proven track record in the automotive leasing industry, strong leadership skills, and a passion for operational excellence. What you’ll do 1. Product Lifecycle Management: ● Oversee the entire product lifecycle of the car lease offering, from concept to execution and beyond. ● Develop and implement strategies to enhance the product's market position and competitiveness. ● Collaborate with cross-functional teams to align product offerings with market demands and corporate goals. 2. Process Digitization: ● Lead the digitization efforts of car lease operations, ensuring a smooth and efficient transition from traditional processes to digital solutions. ● Implement and manage technology solutions that streamline operations, improve user experience, and enhance overall efficiency. ● Stay abreast of industry trends and innovations to continuously improve digital processes. 3. Operations Management: ● Oversee end-to-end car lease operations, including fleet management, maintenance, and logistics. ● Ensure compliance with industry regulations, company policies, and safety standards. ● Develop and implement operational policies and procedures to maximize efficiency and minimize risks. 4. Client Engagement: ● Build and maintain strong relationships with corporate clients, understanding their needs and providing tailored solutions. ● Act as the primary point of contact for client inquiries, ensuring prompt and effective resolution of issues. ● Collaborate with the sales and marketing teams to support client acquisition and retention efforts. 5. Team Leadership: ● Recruit, train, and manage a high-performing operations team. ● Foster a collaborative and inclusive team culture, promoting continuous learning and development. ● Set performance goals, monitor progress, and provide regular feedback to team members.