Application Production Support

Job Summary

The Application Production Support role is responsible for managing and supporting application and infrastructure components to ensure smooth production operations. This includes incident management, problem resolution, change management, technical implementation, and coordination with various stakeholders. The role contributes to maintaining system availability, performance, and security while supporting continuous improvement and automation efforts.

Responsibilities

• Manage incident lifecycle including analysis, communication, coordination, correction, and Post Incident Reviews (PIRs).
• Create and follow up on problems to ensure root cause analysis and resolution.
• Oversee change management processes including review, validation, and technical implementation.
• Monitor and supervise application and infrastructure components, including obsolescence, vulnerability, and capacity planning management.
• Coordinate Disaster Recovery Plan (DRP) technical management and decommissioning activities.
• Maintain up-to-date documentation such as operating procedures and perform morning/evening system checks.
• Define technical solutions, schedule tasks with stakeholders, and commit to deadlines.
• Provision production and infrastructure resources across all environments.
• Integrate applications technically using existing products and services.
• Implement technical user stories independently or by coordinating with relevant teams.
• Implement monitoring and supervision tools following FinOps and Site Reliability Engineering (SRE) guidelines.
• Drive team upskilling and automate application deployment and operational tasks.
• Identify and implement the best deployment strategies in collaboration with development teams.
• Migrate to updated Continuous Deployment tools as per toolchain roadmap.
• Share automation use-cases with the community to facilitate reuse.
• Promote standard architectures, solutions, and products.
• Feed product backlog with production requirements and coordinate stakeholders to meet deadlines.
• Identify and share best practices related to production support.
• Support development teams to secure and accelerate project delivery.

Qualifications

• Proficient in Linux and Windows operating systems.
• Experience with middleware technologies such as WebSphere, CFT, MQSeries, Kafka.
• Knowledge of Kubernetes and associated tools including Docker, Helm, and ArgoCD.
• Skilled in Continuous Integration/Continuous Deployment (CI/CD) tools like Ansible, Jenkins, Git, and Release management.
• Familiarity with monitoring tools such as Dynatrace, Splunk, LogDna, and Sysdig.
• Strong scripting skills in Ansible, Shell, and SQL.
• Experience with scheduling management tools like Autosys.
• Proficient in tracking and ticketing tools such as ServiceNow and JIRA.
• Understanding of network protocols and database management.
• Solid DevOps and Agile methodology knowledge.
• Knowledge of ITIL framework with experience handling Incident, Problem, and Change management.
• General IT infrastructure knowledge.
• Preferably experience with banking applications.
• Excellent written and spoken English communication skills.
• Ability to measure and identify areas for quality and delivery improvement.
• Strong communication skills and ability to work effectively in a team.
• Comfortable working in shifts including morning, evening, on-call weekends, and holidays.

Preferred Skills

• Experience with banking or financial applications.
• Advanced knowledge of Site Reliability Engineering (SRE) principles.
• Familiarity with FinOps practices.
• Expertise in automation and deployment strategy optimization.

Experience

• Relevant experience in application production support, incident management, and technical implementation.
• Experience working in hybrid environments supporting critical production systems.
• Proven track record in managing infrastructure and application monitoring, automation, and deployment.

Environment

• Work mode is hybrid, based in Chennai.
• The role requires shift work including morning, evening, on-call weekends, and holidays.
• The environment involves coordination with multiple IT teams and stakeholders.

Salary

• Estimated salary: ₹3,500,000 INR per annum.

Benefits

• Not specified.

Number of Positions

• 3 positions available.