AVP Relationship Manager

Job Summary

We are seeking an experienced AVP of Relationship Management to lead and grow our commercial insurance portfolio, focusing on both Employee Benefits (EB) and Non-Employee Benefits (Non-EB) products. In this senior role, you will drive business growth, manage high-value client relationships, and coordinate with internal teams to ensure exceptional service delivery.

Responsibilities

• Individual Role Management

  • Build and nurture deep, long-term relationships with leadership teams of high-value commercial clients in your region (North/South/West/ROI).
  • Own your portfolio: make regular client visits (100+ annually), deliver exceptional service, and drive growth through trust and expertise.
  • Conduct comprehensive on-site assessments and client consultations to develop tailored insurance strategies and foster long-term partnerships.
  • Drive client retention and portfolio growth by presenting customized products, recommending coverage enhancements, and identifying cross-selling opportunities.

• Team Management

  • Hire & manage a dynamic team of Senior Relationship Managers and Relationship Managers.
  • Oversee team's policy renewals and claims management processes, ensuring high service standards and client satisfaction.
  • Mentor team members and support them with complicated risks and client management by sharing expertise and best practices.
  • Stay updated on industry trends, regulatory changes, and competitive offerings to maintain a competitive edge.
  • Collaborate with underwriting, operations, and claims teams to ensure seamless policy administration and client support.
  • Maintain a strategic view of client portfolios, identifying opportunities for new business and maximizing revenue potential.
  • Track and organize key metrics of team performance.

Qualifications

• Education: Bachelor’s degree in Finance, Business, Insurance, or a related field.
• Experience: Minimum of 10 years in property insurance placement or a related field.
• Expertise:
  • Strong understanding of property insurance products, policy structures, and risk assessment.
  • Proven negotiation skills, with experience liaising with insurers, brokers, and clients.
• Skills:
  • Excellent analytical skills and attention to detail in evaluating policy wordings and terms.
  • Effective communication and interpersonal skills to build strong relationships and explain technical information.
  • Proficiency in using insurance placement and Customer Relationship Management (CRM) software.
  • Minimum of 5+ years of experience managing teams.
  • Experience in handling mid-market and service clients with a cumulative premium of approximately 50 Lacs to 2 Cr across all Lines of Business (LOBs).

Preferred Skills

• Additional certifications in insurance or risk management would be a plus.

Experience

• Minimum of 10 years in property insurance placement or a related field.
• At least 5 years of experience in managing teams.

Environment

• Work location: Mumbai or Delhi.
• Full-time position with an immediate start date.

Salary

• Market competitive pay along with a variable performance-based component.

Growth Opportunities

• Opportunities for career advancement within the company as it continues to expand and innovate in the insurance sector.

Benefits

• Comprehensive benefits package to be discussed during the interview process.