ServiceNow Developer/Administrator

Company Overview

Company details are not provided.

Job Summary

The ServiceNow Developer/Administrator will play a crucial role in enhancing, configuring, and deploying the ServiceNow platform to support various IT service management functions. This position requires a deep understanding of ServiceNow and its components in conjunction with industry best practices to ensure optimal service delivery and operational excellence.

Responsibilities

• Design, develop, and deploy technical ServiceNow components including business rules, client scripts, UI policies, actions, UI pages, macros, script includes, catalog items, and workflows.
• Implement Change, Incident, Problem Management, and Asset Management modules to streamline IT operations.
• Utilize ServiceNow ITIL framework in managing IT services effectively.
• Conduct integration with third-party tools using REST API and out-of-the-box (OOB) ServiceNow connectors.
• Work collaboratively with various teams for project and program management related to ServiceNow initiatives.
• Provide production support and quality assurance for ServiceNow applications to ensure reliability and performance.

Qualifications

• Minimum 8+ years of broad Information Technology experience.
• Strong knowledge and experience in Project and Program Management, Systems Design, and Delivery.
• Certified in ServiceNow CIS IT Service Management and ServiceNow Administration.
• Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, and CMDB.
• Experience in cloud environments including AWS and Azure; certification in those platforms is preferred.
• Solid experience in integration processes with third-party tools via REST API.

Preferred Skills

• Familiarity with ServiceNow integrations and custom application development.
• Experience in Agile/Scrum methodologies for project delivery.
• Understanding of network protocols and security best practices.

Experience

• 8+ years of experience in Information Technology, with specific focus on ServiceNow platform development and administration.

Environment

Work setting and location details are not provided.

Salary

Salary details are not provided.

Growth Opportunities

Potential career advancement opportunities are not provided.

Benefits

Benefits information is not provided.