Customer Retention Specialist | Scrabble & Jigsaw

Posted on 17-10-2024

Job Description

Manage and optimize retention including email, SMS, WhatsApp and more
Work with content writers to curate extraordinary content personalized to your audience
Experience & expertise in setting up as well as managing enterprise scale email, SMS and other channels.
Segment audiences based on campaigns or strategies
Execute continuous A/B testing
Develop and present performance reports on a weekly basis
Innovate with new ideas and strategies in not just frequency and type of email but also content
Achieve monthly and yearly revenue targets
Ensure compliance with law (e.g. copyright, data protection, marketing laws)