Cluster Trainer – Learning & Development (Assistant Manager)

Company Overview

Theobroma is a leading brand in the food service industry, known for its commitment to quality and excellence in the quick service restaurant (QSR) segment.

Job Summary

The Cluster Trainer will play a pivotal role in driving learning initiatives across retail stores within the Pune and Nashik cluster. This is a field-based position responsible for delivering impactful training programs, ensuring operational excellence, and enhancing team capability while maintaining Quality, Health, Safety, and Environment (QHSE) standards.

Responsibilities

• Deliver onboarding and induction training for new team members across assigned stores.
• Conduct regular operational and behavioral training programs to enhance employee performance and improve customer experience.
• Visit assigned stores daily to assess training needs, coach frontline teams, and ensure adherence to Standard Operating Procedures (SOPs).
• Drive compliance with QHSE standards, food safety, hygiene, and operational best practices.
• Conduct training audits, skill assessments, and refresher sessions to improve store performance.
• Partner with Store Managers and Operations teams to identify capability gaps and implement development plans.
• Track training effectiveness through assessments, observations, and performance metrics.
• Maintain training records, attendance, certifications, and Management Information System (MIS) reports.
• Support the rollout of new products, processes, and learning initiatives across the cluster.
• Travel to Nashik once a month to conduct training and audits across assigned stores.

Qualifications

• Graduate in any discipline; certifications in Training, Hospitality, or Food Safety are an added advantage.
• 3–6 years of experience in Learning & Development, Training, or Operations within the QSR, Food Retail, or Hospitality industry.
• Strong understanding of QHSE, food safety, hygiene, and retail operations.
• Excellent presentation, communication, and coaching skills.
• Comfortable with extensive field travel and managing multiple store locations.
• Ability to build strong relationships with store teams and operations stakeholders.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).

Preferred Skills

• Experience with leading QSR or food retail brands.
• Background in training frontline retail or restaurant teams across multiple locations.
• Exposure to operational audits and compliance management.

Experience

3–6 years in Learning & Development, Training, or Operations, preferably in the QSR, Food Retail, or Hospitality industry.

Environment

Base Location: Pune, covering approximately 30–35 stores in Pune and requiring monthly travel to Nashik for training and audits.

Salary

CTC: ₹6–8 LPA (based on experience and fit).