Key Account Manager (KAM), Quick Commerce

Company Overview

Flux Theory (Nine Consumer Products Pvt. Ltd.) operates in the quick commerce sector, focusing on scaling its presence across leading quick commerce platforms. The company emphasizes a results-driven and commercially focused culture aimed at rapid growth and market expansion.

Job Summary

The Key Account Manager – Quick Commerce will be responsible for managing and scaling Flux Theory's business across major quick commerce platforms such as Blinkit, Zepto, Swiggy Instamart, and emerging platforms. This role demands a commercially driven professional who can independently manage platform relationships, drive revenue growth, optimize profitability, and enhance product visibility and availability. The position contributes directly to the company’s revenue goals and market share expansion within the quick commerce ecosystem.

Responsibilities

• Quick Commerce Business Management & Revenue Growth
  Own end-to-end business performance on assigned platforms, develop and execute growth strategies, drive sales targets, and identify expansion opportunities including new city launches and dark store growth.

• Key Account & Platform Relationship Management
  Build and maintain strong relationships with platform category managers and business teams, lead Joint Business Planning (JBP), negotiate commercial terms, and identify strategic partnership opportunities.

• Quick Commerce P&L & Commercial Management
  Manage platform-level revenue, profitability, margins, and promotional spends; develop forecasts and business plans; collaborate with Finance and Revenue teams to ensure sustainable growth.

• Assortment, Availability & Dark Store Expansion
  Manage product assortment and SKU performance, coordinate dark store onboarding and city expansion, monitor inventory levels, and work with supply chain teams to minimize stock-outs and inventory aging.

• Platform Visibility & Category Growth
  Enhance product discoverability and category visibility through homepage placements, sponsored listings, and optimized content; monitor competitor strategies and strengthen brand positioning.

• Promotions, Campaigns & Advertising
  Plan and execute promotional calendars, coordinate participation in platform campaigns, optimize sponsored ads, evaluate campaign effectiveness, and develop strategies to drive incremental sales profitably.

• Supply Chain & Operations Coordination
  Collaborate with Supply Chain, Demand Planning, Finance, and Operations teams to ensure smooth execution, monitor operational metrics, and resolve platform escalations related to inventory and commercial issues.

• Business Analytics & Performance Reporting
  Track and analyze business performance metrics, prepare reports and forecasts for leadership, identify gaps, and recommend data-driven improvements.

• Cross-Functional Collaboration
  Work closely with Revenue, Marketing, Brand, Content, Finance, Supply Chain, and Operations teams to support product launches, campaigns, and marketplace expansion.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, Management, or related field; MBA preferred.
• 4–7 years of relevant experience in Quick Commerce, E-commerce, Key Account Management, Category Management, or Online Sales.
• Proven experience managing accounts on Blinkit, Zepto, Swiggy Instamart, or similar platforms.
• Strong understanding of quick commerce business models, category management, platform commercials, and dark store operations.
• Experience managing revenue targets, promotional investments, and platform-level profitability.
• Knowledge of assortment planning, inventory management, replenishment, and demand forecasting.
• Strong negotiation, stakeholder management, and analytical skills.
• Advanced proficiency in Excel, Google Sheets, and business reporting tools.
• Ability to work independently in a fast-paced, high-growth environment.

Preferred Skills

• Experience with Direct-to-Consumer (D2C), Fast-Moving Consumer Goods (FMCG), beauty, personal care, lifestyle, or consumer brands.
• Established relationships with category managers and account teams across leading quick commerce platforms.
• Experience scaling brands across multiple cities and dark store networks.
• Understanding of quick commerce advertising, platform search visibility, and promotional strategies.
• Expertise in commercial negotiations, margins, and Joint Business Plans.
• Knowledge of inventory planning, SKU-level profitability, and category expansion.
• Proven track record of achieving revenue growth while improving contribution margins.

Experience

• 4 to 7 years of relevant experience in quick commerce, e-commerce, key account management, category management, or online sales.
• Demonstrated ability to independently manage and grow accounts on major quick commerce platforms.

Environment

• Location: Mumbai
• Employment Type: Full-Time
• Reporting To: Quick Commerce Lead / Head of Revenue
• Work setting involves collaboration with multiple internal teams and external platform partners in a fast-paced, high-growth environment.

Salary

• Compensation: ₹15–20 Lakhs Per Annum (LPA)

Key Performance Indicators (KPIs)

• Quick Commerce Revenue and Sales Growth
• Achievement of Monthly and Quarterly Sales Targets
• Platform-Level Profit & Loss (P&L) and Contribution Margin
• Gross Merchandise Value (GMV) and Net Revenue Growth
• Dark Store and City Expansion
• SKU Availability and Stock-Out Rate
• Fill Rate and Inventory Replenishment Efficiency
• Product Visibility and Search Rankings
• Return on Advertising Spend (ROAS)
• Promotional Campaign Performance
• Inventory Aging and Operational Efficiency
• Category Market Share Growth

Ideal Candidate Profile

The ideal candidate is a commercially sharp, analytical professional with a deep understanding of the quick commerce ecosystem. They should be capable of independently managing key platform relationships, negotiating commercials, optimizing inventory and promotional investments, and consistently delivering revenue targets. This role requires a business owner mindset focused on scaling Flux Theory’s presence across leading quick commerce platforms.

Joining Preference

• Immediate joiners or candidates with a maximum notice period of 30 days will be preferred.