Powered by
Role Overview:
We are looking for a skilled and driven E-commerce Production Executive to join our fast-paced team at The Pant Project. In this role, you will be instrumental in enhancing our online business operations and delivering top-tier customer service. You will manage and optimise all sales touchpoints, ensuring a seamless customer experience, accurate order fulfilment, and effective maintenance of our digital platform.
Key Responsibilities:
Product Insight & Launch Support: Understand and familiarise yourself with our product
range, including new launches, both online and in-store.
Order Fulfilment Management: Oversee customer order fulfilment, working closely with factory and warehouse teams to ensure orders are processed accurately and efficiently.
Inventory Control: Track and manage product inventory to ensure stock levels are maintained and inventory discrepancies are addressed.
Cross-Team Collaboration: Work closely with various departments, including marketing, logistics, customer care, and production, to address customer inquiries, resolve issues, and enhance order fulfilment processes.
Quality Assurance & Continuous Improvement: Implement and manage quality assurance procedures for all products, identifying areas for improvement to optimise product quality.
Customer Communication: Handle critical customer queries, follow up on store orders, and manage measurement-related concerns.
Data Reporting: Provide detailed order execution reports to the factory, track customer measurements in the system, and generate performance reports to share with management.
E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and recommend improvements to drive engagement and sales conversion.
Essential Skills & Qualities:
E-commerce Experience: At least 2 years of experience in managing a D2C brand's website operations, with a strong focus on product management, inventory control, and order fulfilment.
Time Management: Ability to manage multiple tasks effectively in a fast-paced environment, maintaining attention to detail and meeting deadlines.
Communication: Strong verbal and written communication skills, with the ability to collaborate across cross-functional teams.
Data Analysis: Proficient in Excel and experienced in using data to analyse performance metrics, identify trends, and make data-driven decisions.
SEO Knowledge: Solid understanding of SEO best practices, with the ability to optimise website content for better visibility and search ranking.
Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create exceptional customer experiences.
Creative & Strategic Thinking: Ability to think creatively and strategically, with a focus on driving growth and improving online sales.
Team Leadership: Strong ability to manage and lead cross-functional teams and build effective professional relationships.
Qualifications:
2+ years of relevant e-commerce experience, preferably with a D2C brand.
Proficiency in managing e-commerce platforms and product listings.
In-depth understanding of retail frameworks, product categories, and fabric types.