<div> <div> <div> <p>Role Overview:<br /> We are looking for a skilled and driven E-commerce Production Executive to join our fast-paced team at The Pant Project. In this role, you will be instrumental in enhancing our online business operations and delivering top-tier customer service. You will manage and optimise all sales touchpoints, ensuring a seamless customer experience, accurate order fulfilment, and effective maintenance of our digital platform.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Product Insight &amp; Launch Support: Understand and familiarise yourself with our product</p>

<p>range, including new launches, both online and in-store.</p>
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<p>Order Fulfilment Management: Oversee customer order fulfilment, working closely with factory and warehouse teams to ensure orders are processed accurately and efficiently.</p>
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<p>Inventory Control: Track and manage product inventory to ensure stock levels are maintained and inventory discrepancies are addressed.</p>
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<p>Cross-Team Collaboration: Work closely with various departments, including marketing, logistics, customer care, and production, to address customer inquiries, resolve issues, and enhance order fulfilment processes.</p>
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<p>Quality Assurance &amp; Continuous Improvement: Implement and manage quality assurance procedures for all products, identifying areas for improvement to optimise product quality.</p>
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<p>Customer Communication: Handle critical customer queries, follow up on store orders, and manage measurement-related concerns.</p>
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<p>Data Reporting: Provide detailed order execution reports to the factory, track customer measurements in the system, and generate performance reports to share with management.</p>
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<p>E-commerce Performance Analysis: Review e-commerce site metrics, provide insights, and recommend improvements to drive engagement and sales conversion.</p>

<p>Essential Skills &amp; Qualities:</p>
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</ul> <ul> <li> <p>E-commerce Experience: At least 2 years of experience in managing a D2C brand&#39;s website operations, with a strong focus on product management, inventory control, and order fulfilment.</p> </li> <li> <p>Time Management: Ability to manage multiple tasks effectively in a fast-paced environment, maintaining attention to detail and meeting deadlines.</p> </li> <li> <p>Communication: Strong verbal and written communication skills, with the ability to collaborate across cross-functional teams.</p> </li> <li> <p>Data Analysis: Proficient in Excel and experienced in using data to analyse performance metrics, identify trends, and make data-driven decisions.</p> </li> <li> <p>SEO Knowledge: Solid understanding of SEO best practices, with the ability to optimise website content for better visibility and search ranking.</p> </li> </ul> </div> </div> </div> <div> <div> <div> <ul> <li> <p>Customer-Centric Mindset: Keen understanding of customer behaviour and a drive to create exceptional customer experiences.</p> </li> <li> <p>Creative &amp; Strategic Thinking: Ability to think creatively and strategically, with a focus on driving growth and improving online sales.</p> </li> <li> <p>Team Leadership: Strong ability to manage and lead cross-functional teams and build effective professional relationships.</p>

<p>Qualifications:</p>
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</ul> <ul> <li> <p>2+ years of relevant e-commerce experience, preferably with a D2C brand.</p> </li> <li> <p>Proficiency in managing e-commerce platforms and product listings.</p> </li> <li> <p>In-depth understanding of retail frameworks, product categories, and fabric types.</p> </li> </ul> </div> </div> </div>