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Account Manager | Scrabble & Jigsaw

Posted on January 15, 2025

Job Description

<div>The Account Manager will play a key role in managing and nurturing and relationships with Onextel&rsquo;s clients. This role requires a dynamic individual who can understand client needs, offer tailored communication solutions, and ensure client satisfaction and business growth.</div> <div>&nbsp;</div> <div>Key Responsibilities</div> <div>&nbsp;</div> <div>Client Acquisition: Identify and target new business opportunities within assigned markets. Engage with prospective clients through cold calls, emails, and networking to drive sales growth. Account Management: Build and maintain strong, long-term relationships with existing clients. Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and identifying opportunities for upselling and cross-selling Onextel&#39;s products and services. Solution Selling: Understand customer needs and pain points, and propose customized messaging and communication solutions (SMS, email, and omnichannel platforms) to address these needs. Collaborate with internal teams to deliver solutions that meet client expectations. Sales Strategy: Develop and execute account-specific strategies to mt or exceed sales targets. Maintain a pipeline of opportunities and track progress against goals using CRM tools. Negotiation &amp; Closing: Lead contract negotiations, prepare proposals, and close deals. Ensure seamless transitions from sales to the implementation team, ensuring client expectations are set and&nbsp;Collaboration: Work closely with internal teams such as marketing, product, and customer success to deliver exceptional customer experiences. Provide feedback on market trends, client feedback, and competitive intelligence to help shape the company&rsquo;s offerings. Reporting &amp; Analysis: Maintain accurate records of all sales activities, customer interactions, and opportunities in CRM tools. Provide regular updates to leadership on sales performance, forecasts, and key metric</div>
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