Job Description
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Position Overview</b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">We are seeking a dedicated and customer-focused <b>Customer Support Executive</b> to join our healthcare team. The ideal candidate will handle customer queries with empathy, accuracy, and professionalism while ensuring high service quality and customer satisfaction. This role involves interacting with patients, clients, and partners through calls, emails, and chats.</span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Key Responsibilities</b></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Handle inbound and outbound calls, emails, and chat queries from customers regarding healthcare services, appointments, products, or support needs.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Maintain a high level of empathy and professionalism while assisting customers.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Track and document customer interactions in the CRM system.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Escalate complex cases to the appropriate teams while maintaining ownership until resolution.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Meet daily/weekly/monthly performance metrics such as response time, quality scores, and customer satisfaction.</span></span></span></span></li>
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<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Required Skills & Qualifications</b></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Graduate in any discipline; healthcare or life sciences background is an advantage.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">1–3 years of experience in customer support, preferably in healthcare, wellness, or related industries.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Strong verbal and written communication skills.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Excellent listening skills, patience, and empathy.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Ability to handle sensitive health-related information with confidentiality.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Proficiency in using CRM tools, MS Office, and call-handling software.</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Ability to multitask, prioritize, and work in a fast-paced environment.</span></span></span></span></li>
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<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Preferred Skills</b></span></span></span></p>
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<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Ability to work in rotational shifts (if applicable).</span></span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:12pt"><span style="tab-stops:list .5in"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif">Multilingual skills (English + regional languages).</span></span></span></span></li>
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<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Work Location: [Bengalore, Bellandur)</b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Work Mode: [Onsite / 6 days]</b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Shift Timings: [10 AM-7 PM]</b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Salary Range: [Upto 5 LPA]</b></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:12pt"><span style="line-height:115%"><span style="font-family:Calibri,sans-serif"><b>Joining Requirement: [Immediate/15 days/30 days]</b></span></span></span></p>
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