Job Title: E-Com/QComm Operations & Supply Chain Assistant Manager Department: Operations Location: New Delhi, India Salary – INR 8-10L LPA Company: Sleepy Owl Coffee About Us: Sleepy Owl Coffee is a rapidly growing company dedicated to delivering the best coffee experience to our customers. Our mission is to make high-quality, freshly brewed coffee accessible and convenient for everyone. We pride ourselves on our innovative products, sustainable practices, and exceptional customer service. Job Overview: We are looking for an experienced Ecom Operations & Supply Chain Assistant Manager who excels at ensuring smooth operations and efficient supply chain management. If you have a strong background in data analysis, advanced Excel skills, and experience in optimizing supply chain processes, we’d love to hear from you. Key Responsibilities: Operations: ● Inventory Management: Maintain a respectable on-shelf availability for both Ecommerce and Q-commerce, ensuring timely replenishment of stock across all platforms. ● PO Management: Perform weekly portal-level stock checks to align replenishment Purchase Orders (POs) and avoid out-of-stock (OOS) situations. Order Processing: ● Responsible for timely order processing of all POs from E-Commerce and Q Commerce Channels. ● Responsible for timely order processing for all orders from Marketplaces ● Responsible for ensuring all orders are processed keeping in mind the channel X city level DOI and raising escalations to the sales team basis pre-determined rules of DOI. ● Responsible for the timely dispatch of all POs within the prescribed TAT for each channel X city ● Responsible for correct order processing as per PO and making sure there is no error in billing quantities, and billing values as per channel TOT. ● Process Optimization: Collaborate with key stakeholders to implement new processes for operational efficiency. Monitoring & Reporting: ● Track account health metrics meticulously to identify potential roadblocks and forecast operational challenges. ● Growth Planning: Work closely with business teams and Key Account Managers (KAMs) to plan inventory and PO delivery strategies for maximizing growth during campaigns and marketing activities. Supply Chain & Logistics: ● OTIF Improvement: Lead initiatives to enhance On Time in Full (OTIF) performance to target levels, ensuring a 100% fill rate within the agreed Turnaround Time (TAT) ● Responsible for ensuring that there is 100% accuracy in picking, packing, and shelf life accuracy of all inventory before dispatch. ● Responsible for ensuring 100% FASD (First Attempt Success Delivery) for all dispatched orders. ● Liaison with Courier Partners & Transporters to ensure 100% FASD and Delivery of All POs within the prescribed TAT. ● Conduct Weekly Meetings with Courier Partners and Internal Teams to escalate issues and concerns where there is a breach of the metrics mentioned above. ● RTO/RTV Reduction: Minimize Return to Origin (RTO) and Return to Vendor (RTV) rates to the target level by actively addressing and managing aging inventory. ● Demand Planning: Participate in Sales & Operations Planning (S&OP) to reduce forecast errors and optimize warehouse and storage costs, ensuring maximum stock availability. ● Forecast Accuracy: Lead efforts in demand planning to reduce forecast error to an agreed level, ensuring accurate and timely order fulfillment. ● Day-to-day Operations: Oversee seamless day-to-day operations, including B2C inventory management, order fulfillment, and ensuring efficient collaboration with 3PL and warehouse teams for smooth stock connectivity across India. Key Performance Indicators ● Ensure 100% On-Shelf Availability across E-Commerce for All SKUs ● Ensure 100% Back End Availability across Q-Commerce for All Listed SKUs ● Ensure 100% OTIF across the Channels ● Ensure 100% FASD across the Channels ● Ensure 0% Missed Appointments ● Ensure RTV is under 1% by better and more seamless planning with internal and external stakeholders.