<div>ABOUT THE COMPANY:<br /> We at Medulance provide our clients with a one-stop solution for all healthcare needs. We deliver<br /> an exclusive helpline number for ambulances and other healthcare services, ensuring 100% call<br /> answer assurance, 24*7, Pan-India (60+ Cities), under the same helpline number. One can also<br /> find services like Teleconsultation, E- Pharmacy, Diagnostics, Home health care, Elderly Care,<br /> mental wellness, etc.<br /> We are looking for a skilled Call centre head to supervise daily operations and personnel aiming<br /> for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized<br /> to a maximum and that staff are well-organized and productive.<br /> An excellent call center manager must be an organized, reliable, and results-driven professional.<br /> They must have a practical mind to solve problems on the spot partnered with an ability to see the<br /> &ldquo;big picture&rdquo; and make improvements. As a call center head, you must also have excellent<br /> customer service and communication skills. The goal is to do everything possible to attain goals<br /> and achieve great results for our company.<br /> Responsibilities<br /> &bull; Develop objectives for the call centre&rsquo;s day-to-day activities<br /> &bull; Conduct effective resource planning to maximize the productivity of resources (people,<br /> technology etc.)<br /> &bull; Collect and analyse call-center statistics (sales rates, costs, customer service metrics etc.)<br /> &bull; Assume responsibility of budgeting and tracking expenses<br /> &bull; Hire, coach and provide training to personnel to maintain high customer service standards<br /> &bull; Monitor and improve ordering, telephone handling and other procedures<br /> &bull; Evaluate performance with key metrics (accuracy, call-waiting time etc.)<br /> &bull; Prepare reports for different departments or upper management<br /> Requirements and skills<br /> &bull; Proven experience as call center manager or similar position<br /> &bull; Experience in customer service is required<br /> &bull; Knowledge of performance evaluation and customer service metrics<br /> &bull; Solid understanding of reporting and budgeting procedures<br /> &bull; Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)</div> <div>&bull; Proficient in MS Office and call center equipment/software programs<br /> &bull; Outstanding communication and interpersonal skills<br /> &bull; Excellent organizational and leadership skills with a problem-solving ability<br /> &bull; Positive and patient</div>