Operations Executive

Company Overview

Wellopia is a kids-first health & wellness brand dedicated to providing convenient, thoughtfully formulated products for children and families. The company operates across D2C (Direct-to-Consumer), marketplaces, and other e-commerce channels, emphasizing exceptional customer experience and operational excellence.

Job Summary

The Operations Executive will be responsible for managing and streamlining daily e-commerce operations, including order processing, inventory management, warehousing, logistics, and marketplace coordination. The role requires a hands-on, data-driven professional who can ensure operational efficiency, meet SLAs, and support the company's growth in a fast-paced D2C environment.

Responsibilities

• Order Management: Oversee end-to-end order processing across Shopify, marketplaces, and OMS/WMS systems; monitor the order-to-delivery lifecycle; ensure adherence to SLA/TAT; resolve order exceptions, cancellations, and related issues.
• Inventory Management: Track stock on hand (SOH), days of inventory (DOH), inward/outward stock movements, and stock aging; maintain SKU accuracy; coordinate replenishments; raise low-stock alerts; reconcile physical and system stock.
• Warehouse Operations: Coordinate picking, packing, dispatch, and inward receiving processes; ensure correct SKU, quantity, batch, and packaging; monitor warehouse productivity and fulfillment TAT; support stock audits.
• Logistics & Last Mile Delivery: Collaborate with courier partners such as Shiprocket and Delhivery; track shipments; manage NDR (Non-Delivery Reports), RTO (Return to Origin), lost, delayed, and misrouted shipments; coordinate reattempts and escalations; monitor logistics SLA and costs.
• Marketplace Operations: Manage Amazon, FirstCry, and other marketplace activities; coordinate inventory and fulfillment; handle cancellations, returns, and operational issues; ensure compliance with marketplace SLAs.
• Customer Support & Escalations: Work with customer support teams to resolve issues related to delayed deliveries, damaged or incorrect products, RTOs, refunds, and replacements; coordinate with warehouse and courier teams for resolution.
• MIS & Reporting: Prepare and analyze daily, weekly, and monthly reports and dashboards covering orders, revenue, average order value (AOV), SOH, DOH, TAT, RTO%, NDR%, SLA adherence, inventory accuracy, and logistics costs; provide actionable insights.
• Process Improvement: Identify operational gaps, enhance SOPs, automate repetitive reporting tasks, and collaborate with Finance, Customer Support, Marketing, Warehouse, and Supply Chain teams to optimize processes.

Qualifications

• 3–5 years of experience in e-commerce operations, D2C, supply chain, or warehouse operations.
• Strong understanding of order-to-delivery operations and inventory management.
• Experience with Shopify, Amazon Seller Central, OMS/WMS, Shiprocket, and other logistics platforms.
• Knowledge of RTO, NDR, SLA, TAT, DOH, SOH, and fulfillment metrics.
• Advanced skills in Excel/Google Sheets, including Pivot Tables, XLOOKUP, SUMIFS, COUNTIFS, and dashboard creation.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently in a fast-paced startup environment.
• Educational qualifications: Bachelor’s degree in relevant fields such as Business, Supply Chain, Logistics, or related disciplines.

Preferred Skills

• Experience working with D2C brands, FMCG, consumer goods, health & wellness, or kids' products.
• Familiarity with high-volume e-commerce operations.
• Knowledge of automation tools and process optimization techniques.
• Multitasking and adaptability in dynamic environments.

Experience

• 3 to 5 years of relevant experience in e-commerce or supply chain operations, preferably within fast-growing startups or high-volume retail environments.

Environment

• The role is based in Bangalore and involves working in a hybrid or in-office setting.
• The work environment is fast-paced, requiring agility, attention to detail, and proactive problem-solving.
• The role may involve coordination across multiple teams and external partners such as courier companies and marketplace platforms.

Salary

• Not specified; competitive salary commensurate with experience and skills.

GrowthOpportunities

• Potential to advance into senior operations, supply chain management, or cross-functional leadership roles within Wellopia as the company scales.

Benefits

• Not specified; typically includes standard benefits such as health insurance, paid leave, and employee discounts, subject to company policies.