Earthful Associate Director of Operations

Company Overview

Earthful is an FMCG (Fast-Moving Consumer Goods) company focused on the health and wellness space. The founders, Sudha Gogineni and Veda Gogineni, are graduates of IIT Kharagpur and ISB, bringing a wealth of experience from multinational companies and startups, including Uber, Meesho, Deutsche Bank, and ITC. As an early-stage startup, Earthful offers candidates the unique opportunity to work closely with the founders and contribute significantly to scaling the company.

Job Summary

Join Earthful as an Associate Director of Operations, where you'll collaborate with leadership to optimize and scale operational processes. You will oversee supply chain management, logistics, and customer fulfillment, driving initiatives that enhance efficiency and customer experience. This role involves working with cross-functional teams to leverage data and technology for streamlined workflows, managing vendor relationships, and supporting strategic growth.

Responsibilities

• Develop and execute operational strategies that align with the company’s growth objectives and enhance the customer experience.
• Oversee the end-to-end supply chain process, ensuring timely sourcing, inventory management, and fulfillment of orders.
• Ensure products are delivered on time and meet quality standards while collaborating closely with fulfillment centers and delivery partners.
• Identify operational inefficiencies and implement processes to improve productivity, reduce costs, and enhance the customer journey.
• Lead, manage, and mentor the operations team to drive performance, collaboration, and continuous improvement.
• Build and maintain strong relationships with external vendors, suppliers, and third-party logistics partners.
• Analyze operational data to identify trends, track key performance indicators (KPIs), and ensure alignment with business objectives.
• Implement and leverage technology to automate processes, track performance, and enhance operational scalability.
• Collaborate with product, marketing, and customer service teams to ensure a smooth, integrated customer experience from order to delivery.
• Identify potential risks in the supply chain or operations and develop mitigation strategies to minimize disruptions.

Qualifications

• Bachelor’s degree in Operations, Supply Chain, Business Administration, or related field. An MBA is a plus.
• 5+ years of experience in operations management, preferably in a Direct-to-Consumer (D2C) or e-commerce environment, with at least 3 years in a leadership role.
• Ability to use data and metrics to drive decisions and measure performance.
• Proven track record of leading and developing high-performing teams.
• Deep knowledge of supply chain, logistics, inventory management, and fulfillment.
• Experience with ERP systems, e-commerce platforms, and operational software (e.g., SAP, Oracle, Shopify, etc.).

Preferred Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Familiarity with process improvement methodologies such as Lean or Six Sigma.

Experience

• Minimum of 5 years in operations management, with experience in a leadership role within a D2C or e-commerce environment.

Environment

• Full-time, on-site position located at the Hyderabad HQ Office.

Salary

• Salary details are not specified.

Growth Opportunities

• Opportunities for career advancement within the company as it scales and grows.

Benefits

• Information on offered benefits is not specified; however, potential benefits may include health insurance, paid leave, and other employee perks.