SAP for Utilities CRM

Company Overview

Not specified.

Job Summary

The role of SAP for Utilities CRM is vital in ensuring that customer relationship management processes within the utility sector are streamlined and effective. This position is primarily responsible for leveraging SAP functionalities to enhance customer interactions and improve overall service delivery.

Responsibilities

• Implement and configure SAP Customer Relationship Management (CRM) solutions tailored for utility clients.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Troubleshoot and resolve issues related to SAP CRM functionalities and user queries.
• Provide training and support to end-users and gather feedback for continuous improvement.
• Work closely with IT teams to ensure integration of CRM solutions with other systems.
• Monitor CRM performance and implement enhancements to improve efficiency.

Qualifications

• Proficiency in SAP CRM modules specifically designed for utilities.
• Strong analytical skills to assess and improve business processes.
• Excellent communication and interpersonal abilities to collaborate with diverse teams.
• Attention to detail and ability to manage multiple priorities effectively.
• A Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Relevant certifications in SAP are preferred.

Preferred Skills

• Experience with SAP S/4HANA and related technologies.
• Familiarity with business process modeling and data analysis tools.
• Knowledge of utility industry standards and regulations.
• Ability to train and mentor junior staff members.

Experience

• A minimum of 3-5 years of experience in SAP CRM or a related domain, preferably within the utilities sector.

Environment

Not specified.

Salary

Not specified.

Growth Opportunities

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Benefits

Not specified.