General Manager - Clinics | Scrabble & Jigsaw
Posted on June 4, 2024
Job Description
- Grow annual revenue run rate to ₹5 crores by end of year one a. Convert 90% consultations to product purchase during 1st visit to clinic b. Achieve repeat consultation of 50% 2. Achieve EBITDA margin of 30% by 4 months from launch 3. Maintain topgrade operations and service delivery a. Hire and manage clinic staff and upkeep of the clinic facilities b. Ensure timely inventory backfill of medicines and other supplies c. Comply with SOP to achieve clinic operations excellence 4. Deliver monthly sales & expense reports that are 95% accurate 5. Conduct periodic training program for clinic staff 6. Create customer centric service-focus culture a. Deliver top-notch customer experience at the waiting area and reception b. Ensure service consistency across 500+ customers visiting every month