Job Description: Assistant Manager – Logistics Role Type: Individual Contributor Reporting To: Senior Manager/Lead - Logistics

Role Summary

The Assistant Manager – Logistics will own the end-to-end logistics performance across serviceability, customer experience, and partner governance. This role has direct ownership of critical logistics OKR.

The incumbent is expected to operate with a business-first, metric-driven, and leadership mindset, balancing scale, speed, and customer experience.

Core Ownership (Direct Responsibility)

(Hands-on execution + outcome accountability)

1. Core Logistics OKRs

● Own EDD adherence tracking and drive continuous improvement

● Own LSP allocation logic & strategic changes (capacity, cost, performance)

● Lead allocation engine improvements in collaboration with the logistics lead

2. Systems & Integrations

● Act as SPOC for logistics system integrations including:

○ WMS such as Unicommerce/EasyEcom/Increff

○ TMS such as Clickpost/Pidge

○ OMS such as shopify/magento

● Ensure configuration accuracy, scalability, and issue resolution

3. Performance & Governance

● Conduct performance reviews with LSPs (weekly/bi-weekly)

● Define improvement plans for underperforming partners

● Drive accountability on SLA adherence, breaches, and escalations
4. Reporting & Dashboards

● Creation of new dashboards and reporting structures to

○ Build actionable insights

○ Translate ops problems into tech/analytics solutions

● Ensure data accuracy, insight depth, and leadership readiness

Oversight Responsibility

(Review, guide, unblock, and ensure outcomes)

1. Logistics Configuration & Ops

● LSP-level Zone and TAT mapping

● Daily pickup cadence adherence

● COD remittance tracking

● Invoice payments process

● Weight & rate disputes and credit note closure

2. Finance & RTO Ops

● RTO disputes with LSPs

● Quarterly ledger reconciliation

● Quarterly NDCs with LSPs

● RTO closure with warehouse teams
3. Customer Experience Ops

● Oversee Delivery NPS tracking

● Identify systemic CX issues linked to logistics

● Drive preventive actions with LSPs and internal teams

Key Stakeholder Management

● Internal:

○ Customer support, Warehouse Ops, Distribution

● External:

○ Last Mile Partners (LSPs), WMS, TMS partners

Success Metrics

● PDD adherence %

● First Attempt Delivery Rate (FADR)

● EDD+1 Breaches

● LSP SLA adherence

● Delivery NPS

● Escalation reduction
Ideal Candidate Profile

● 4–6 years of experience in Logistics / Supply Chain / E-commerce Ops preferably in D2C

● Strong exposure to logistic operations & partner management

● High data comfort: dashboards, metrics, RCA, and decisioning

● Experience working with logistics tech platforms (Uniware, ClickPost, etc.)

● Proven ability to lead through influence, not just hierarchy

● Comfortable balancing strategy + ground execution