Client Servicing and Qualitative Research

About Us:
Humanify Technologies is a tech-based start-up that leverages AI to provide quality research to
companies. We are young, dynamic and eager to grow and are looking for individuals exactly like
us.
About the Role:
The Client Servicing and Research role will be responsible for managing client relationships,
providing outstanding service, and conducting in-depth research to support strategic
decision-making. The candidate should be able to contribute to building relationships,
implementing new programs that will increase business revenue potentials and minimise
churn rates.
Job Position: Client Servicing and Qualitative Research
Experience: 3 to 5 years
Employment type: Full-time, On Site,
Location: Mumbai
Required Skills:
Client Servicing:
● Serve as the main point of contact for assigned clients, understanding their needs,
and ensuring timely and effective communication.
● Build and maintain strong relationships with clients through regular interactions,
meetings, and proactive outreach.
● Understand clients' business objectives and tailor solutions to meet their specific
needs, collaborating with internal teams as necessary.
● Anticipate client concerns or issues and proactively address them to maintain high
levels of satisfaction and retention.
● Manage ad hoc qualitative research requests by the client.
● Manage client projects from initiation to completion, ensuring adherence to
timelines, budgets, and quality standards.
● Coordinate cross-functional teams and resources to deliver solutions that meet or
exceed client expectations.
● Monitor project progress, identify risks or issues, and implement mitigation
strategies to ensure successful outcomes.
● Provide regular updates and reports to clients and internal stakeholders on project
status, milestones, and key deliverables.
● Assist in conducting market research, competitor analysis, and industry studies to
identify trends, opportunities, and potential threats.
● Help gather and analyse data from various sources to provide insights and
recommendations to clients and internal stakeholders.
● Prepare detailed reports, presentations, and dashboards summarising research
findings and actionable insights.
● Stay abreast of market developments, regulatory changes, and emerging trends to
provide timely and relevant information to clients.

● Continuously seek opportunities to enhance processes, tools, and methodologies to
improve the efficiency and effectiveness of client servicing and research activities.
● Solicit feedback from clients and internal stakeholders to identify areas for
improvement and implement actionable solutions.
● Stay updated on industry best practices, emerging technologies, and innovative
approaches to client servicing and research.

Soft Requirements:
● Bachelor's degree in Business Administration, Marketing, Economics, or related field;
Master's degree preferred.
● Proven experience in client servicing, account management, or research roles
● Strong analytical skills with the ability to collect, analyse, and interpret complex data
from multiple sources.
● Excellent communication and presentation skills, with the ability to convey technical
information in a clear and concise manner.
● Demonstrated ability to build and maintain strong client relationships, resolve
conflicts, and address client needs effectively.
● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with
data analysis tools and research methodologies.
● Strong project management skills with the ability to prioritise tasks, manage
deadlines, and multitask effectively.
● Results-oriented mindset with a commitment to delivering high-quality work and
exceeding client expectations.