About the job Growfin is a Accounts receivable software purpose-built for streamlining and automating your receivables process across teams, collaboratively. We cater to a diverse range of mid-market & enterprise customers spanning across multiple regions. We are seeking an experienced Implementation Consultant to join our team, who will play a pivotal role in delivering successful implementations, ensuring customer satisfaction, and collaborating closely with internal teams. Shift - US Shift (6 pm - 3 am) - Cab facility available Location - Chennai or Bangalore Key Responsibilities: • End-to-end implementation of SaaS-based Growfin platform, including design, configuration, testing, post go-live support, reporting, and training, ensuring smooth integration of our AR automation product with the customer's ERP and invoicing tools • Manage multiple concurrent tasks effectively and lead implementations to ensure successful, on-time delivery and support customer goals across regions (willingness to work in the US) • Coordinate with the customer team to gather requirements, develop workplans, determine expectations, and finalize deliverables. • Serve as a functional subject matter expert of the Invoice-to-Cash process, including collection management, cash application & AR Automation. • Collaborate with product management and engineering teams for customer needs, applications, and long-term plans • Act as a customer advocate within Growfin for issue resolution, functionality prioritization, and feature enhancements till the Hypercare is complete • Manage business process mapping, process reengineering, gap analysis, and recommend process optimization opportunities. • Recommend roadmaps to close performance gaps and develop high-level implementation plans. Requirements: • 3-5 years of experience in product implementation and service delivery, preferably in a high-integration environment. • Strong project management skills, with the ability to manage complex projects in both agile and waterfall models. • Excellent communication and collaboration skills, capable of working with crossfunctional teams and diverse stakeholders. • Proficient in customer engagement and relationship management • Process-oriented mindset, with a keen eye for detail and documentation. • Experience and familiarity with REST APIs, including their implementation and usage • Experience with ERP and invoicing tools integration is a plus. • Strong problem-solving abilities and a customer-centric approach • Extensive experience in handling international customers and willingness to work in shifts. Why Growfin? • Medical insurance for all employees and their loved ones • Flexible work hours • A competitive pay • And an amazing team