Core KPI / Metrics:

<ul> <li>Leading and managing a team of customer support agents</li> <li>Ensuring customer satisfaction</li> <li>Developing and implementing customer support policies and procedures</li> <li>Managing customer support channels</li> <li>Monitoring customer support metrics</li> <li>Identifying and addressing customer issues</li> <li>Managing customer support escalations</li> <li>Collaborating with other teams</li> <li>Managing team size and resources</li> <li>Driving continuous improvement</li> </ul>