Head Customer Support | Scrabble
Posted on April 24, 2023
Job Description
Core KPI / Metrics:
- Leading and managing a team of customer support agents
- Ensuring customer satisfaction
- Developing and implementing customer support policies and procedures
- Managing customer support channels
- Monitoring customer support metrics
- Identifying and addressing customer issues
- Managing customer support escalations
- Collaborating with other teams
- Managing team size and resources
- Driving continuous improvement