<p><b>ob Description: Senior Email</b></p> <p><b>Deliverability Consultant</b></p> <p><b>Location:</b> Bengaluru, Karnataka, India</p> <p><b>Employment Type:</b> Product | Full-time</p> <p><b>About MoEngage</b></p> <p>MoEngage is an insights-led customer engagement platform trusted by 1,350+ global</p> <p>consumer brands, including McAfee, Flipkart, Domino&rsquo;s, Nestle, Deutsche Telekom, and</p> <p>OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree</p> <p>view of their customers.</p> <p>MoEngage Analytics arms marketers and product owners with insights into customer</p> <p>behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1</p> <p>conversations across the website, mobile, email, social, and messaging channels.</p> <p>MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and</p> <p>transactional communication to a single platform for better insights and lower costs.</p> <p>MoEngage&rsquo;s AI Suite helps marketers develop winning copies and creatives, optimize</p> <p>campaigns and channels that boost engagement, and help with faster execution.</p> <p>For over a decade, consumer brands in 60+ countries have been using MoEngage to power</p> <p>digital experiences for over a billion monthly customers. With offices in 15 countries,</p> <p>MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital,</p> <p>Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and</p> <p>Helion Ventures.</p> <p>MoEngage was named a Contender in The Forrester Wave&trade;: Real-Time Interaction</p> <p>Management, Q1 2024 report, and Strong Performer in The Forrester Wave&trade; 2023 report.</p> <p>MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide</p> <p>Omni-Channel Marketing Platforms for B2C Enterprises 2023.</p> <p><b>About the Role</b></p> <p>MoEngage is seeking a highly experienced and passionate <b>Senior Consultant - Email</b></p> <p><b>Deliverability</b> to join our team. You will be responsible for helping our clients optimize their</p> <p>email programs for maximum deliverability and engagement, ensuring their messages reach</p> <p>the inbox and drive results.</p> <p>You will work directly with high-profile clients, providing strategic guidance, troubleshooting</p> <p>deliverability issues, and implementing best practices to enhance their overall emailperformance. You will be responsible for the complete email deliverability lifecycle for our</p> <p>clients, encompassing everything from optimizing initial email setup and executing effective</p> <p>warm-up and migration strategies to conducting regular audits and proactively engaging to</p> <p>ensure their email marketing programs achieve maximum effectiveness.</p> <p><b>Roles &amp; Responsibilities</b></p> <p><b>Strategic Consulting</b></p> <p>●</p> <p>Act as a trusted advisor to clients on all aspects of email deliverability, providing</p> <p>proactive recommendations and guidance to improve their email performance.</p> <p>●</p> <p>Develop and implement comprehensive deliverability strategies tailored to individual</p> <p>client needs and business objectives.</p> <p>●</p> <p>Conduct thorough audits of customer&rsquo;s email programs, including infrastructure,</p> <p>authentication protocols (SPF, DKIM, DMARC), list management practices, and</p> <p>content quality.</p> <p>●</p> <p>Stay up-to-date with the latest industry trends, best practices, and algorithm changes</p> <p>related to email deliverability, and communicate them effectively to clients and</p> <p>internal teams.</p> <p><b>Problem Solving &amp; Troubleshooting</b></p> <p>●</p> <p>Identify and diagnose deliverability issues and engage with the respective mailbox</p> <p>provider support.</p> <p>●</p> <p>Analyze email data and metrics to identify root causes of deliverability problems and</p> <p>implement corrective actions.</p> <p>●</p> <p>Work closely with ISPs, blacklist providers, and other relevant parties to resolve</p> <p>deliverability challenges.</p> <p>●</p> <p>Develop and implement monitoring strategies to proactively identify and address</p> <p>potential deliverability issues.</p> <p><b>Client Onboarding &amp; Training</b></p> <p>●</p> <p>Onboard new clients to the MoEngage platform, providing training and guidance on</p> <p>best practices for email deliverability.</p> <p>●</p> <p>Develop and deliver training materials and workshops to educate clients on key</p> <p>deliverability concepts and strategies.</p> <p>●</p> <p>Act as a point of contact for clients with questions or concerns related to email</p> <p>deliverability.</p> <p><b>Collaboration &amp; Advocacy</b></p> <p>●</p> <p>Collaborate with internal teams, including Custom Success, Implementation, Support,</p> <p>and Product, to ensure a seamless client experience.</p> <p>●</p> <p>Advocate for client needs and feedback within the organization to improve our</p> <p>platform and services.●</p> <p>Contribute to the development of best practices and knowledge base articles for the</p> <p>Customer Success team.</p> <p>●</p> <p>Collaborate with product and engineering to build the best-in-class email platform.</p> <p><b>Requirements</b></p> <p>●</p> <p><b>Extensive Email Deliverability Experience:</b> Minimum 5+ years of experience in</p> <p>email deliverability with a strong focus on managing large-scale accounts.</p> <p>●</p> <p><b>Deep Technical Understanding:</b> Comprehensive understanding of email protocols,</p> <p>authentication methods (SPF, DKIM, DMARC), IP reputation, list management best</p> <p>practices, and spam filtering technologies.</p> <p>●</p> <p><b>Strong Analytical Skills:</b> Ability to analyze email data and metrics to identify trends,</p> <p>diagnose issues, and develop effective solutions.</p> <p>●</p> <p><b>Excellent Communication Skills:</b> Excellent verbal and written communication skills,</p> <p>with the ability to explain complex technical concepts in a clear and concise manner.</p> <p>●</p> <p><b>Client-Facing Experience:</b> Proven ability to build strong relationships with clients</p> <p>and act as a trusted advisor.</p> <p>●</p> <p><b>Problem-Solving Skills:</b> Strong problem-solving skills and the ability to work</p> <p>independently to resolve complex issues.</p> <p>●</p> <p><b>Industry Knowledge:</b> In-depth knowledge of the email marketing ecosystem,</p> <p>including ISPs, ESPs, and blacklist providers and changes as they come.</p> <p>●</p> <p><b>Experience with Email Marketing Platforms:</b> Experience working with various</p> <p>email marketing platforms (ESPs) and marketing automation tools, preferably</p> <p>including MoEngage.</p> <p><b>Bonus:</b></p> <p>●</p> <p>Experience with data analysis tools like Tableau, Python, etc.</p> <p>●</p> <p>Certifications related to email deliverability.</p> <p>●</p> <p>Experience in PMTA, SendGrid, and Amazon SES.</p> <p><b>Why Join Us!</b></p> <p>At MoEngage, we are passionate about our team and technology - see below to know more</p> <p>about us.</p> <p>●</p> <p><b>Life@MoEngage</b></p> <p>●</p> <p><b>Tech@MoEngage</b></p> <p>●</p> <p><b>Scale @MoEngage</b></p> <p>We handle more than a billion messages every day. Rest assured, you will be surrounded by</p> <p>really smart and passionate people as we scale much</p>