1. Develop and execute the company's customer experience strategy, ensuring it aligns with
the company's overall business objectives

 

2. Build, lead and mentor a team of CX professionals, driving a culture of customer obsession
throughout the organization

 

3. Develop and implement customer service standards, policies and procedures to ensure
consistent and exceptional service across all touchpoints

 

4.Define and manage key customer experience metrics, including customer satisfaction, Net
Promoter Score (NPS), and customer lifetime value (CLV)

 

5.Partner with cross-functional teams, including marketing, product, technology, operations

and sales to optimize the customer journey and drive business growth