Support Analyst

Company Overview

Company details are not specified.

Job Summary

As a Support Analyst, you will play a key role in providing analytical and operational support for various applications. This position is crucial for ensuring efficient workflows and application performance which ultimately contributes to the organization's goals.

Responsibilities

• Employ strong critical thinking and analysis skills to troubleshoot and resolve issues.
• Demonstrate business acumen by understanding operational workflows that are supported by applications.
• Exhibit excellent communication, collaboration, and team skills to liaise effectively with various stakeholders.
• Quickly adapt to learning new applications and excel in new assignments as they arise.
• Manage and support applications relevant to:
  • HVAC systems
  • Facilities work order management
  • Key management
  • Risk/feedback reporting
  • Security incident reporting
  • Class tracking
  • Membership application/management
• Initial applications to become familiar with include Compete, Keystone/SimpleK, MD Staff, Omnigo, RL6/Converge, TMS (Accruent), and Trane/TracerEnsemble.

Qualifications

• Minimum 3+ years of experience in a similar role.
• Proven track record with applications related to HVAC and facilities management.
• Strong critical thinking and problem-solving abilities.
• Effective communication skills and the ability to work collaboratively in a team-oriented environment.
• Capability to learn new software and technologies quickly.
• Detail-oriented with a focus on operational excellence.
• Relevant educational background in IT, Computer Science, Business, or a related field.

Preferred Skills

• Experience working in hybrid environments.
• Familiarity with application management and tracking systems.
• Knowledge of IT support best practices.

Experience

• A minimum of 3 years of relevant experience in a support analyst or similar role, preferable within facilities or operational support settings.

Environment

• The role operates in a hybrid work environment, with a typical work schedule from 6 PM to 3:30 AM.

Salary

• Salary budget set at $120,000 annually.

Growth Opportunities

Potential career advancement opportunities within the company have not been specified.

Benefits

Details on offered benefits have not been specified.