What we want to accomplish and why we need you?
Haptik is one of the world's largest Conversational AI companies, having reached over 500+ million
devices, and processed over 4+ billion conversations till date. Haptik has been at the forefront of the
paradigm shift of interaction from clicks to conversations. Haptik’s self-serve Enterprise CX platform
empowers brands to build Intelligent Virtual Assistants that power the entire lifecycle from purchase
to support, thereby accelerating top-line revenues and improving operational efficiencies. With a
300+ member strong team that is set to double in the coming year, Haptik is truly poised to drive the
world’s transition to AI-powered conversations.
We are currently looking for an enthusiastic, self-motivated Associate Program Manager to join our
Solutions Team in Implementation. The ideal candidate will have some experience managing
projects, strong attention to detail, a sense of ownership, a positive attitude, and a willingness to get
clients onboarded on the Haptik platform in the Conversational AI space.
What will you do every day?
You will be guiding clients who are interested in building IVAs on the Haptik platform and onboarding
them to enable them for success. You will also be working with PMs and a group of talented
developers and QA engineers in delivering solutions of the highest quality and creating engaging
user experiences in a specific domain. While you know how to work hard, you also know how to have
fun at work and make friends with your colleagues.
Ok, you're sold, but what are we looking for in the perfect candidate?
● Become an expert user of Haptik’s bot building platform & marketplace. Be the go-to person
for any query that is thrown your way
● Own the end-end execution of chatbot projects across Jio/Reliance entities. You will be
managing multiple projects at a time
● You will be required to communicate with clients across the globe and unblock them
● Work closely with clients to understand their specific use case and requirement, design the
solution flow and ensure bot gets built correctly per client requirement
● Understand best IVA design practices and tie them with Haptik’s bot-building platform to
build error-free IVAs in accordance with the solution requirements
● Help solutions scale up by identifying opportunities that enhance solutions in specific
domains and reduce pain points for the clients to get onboarded
● Handling cross-functional communications. Manage dependencies across different teams
● Help to drive innovation and continuous improvement in solutions quality management and
related business processes
● Provide feedback to the platform team regarding improvement/changes to the core Haptik
tools
● Strong Program Management skills - project planning, scrum and committed to timely
delivery of projects.
Requirements*

● Bachelor’s degree in Engineering or STEM field
● Experience leading projects for 2-3 years for a Saas, information technology or a product
based company
● Experience managing a small team under direct supervision
● Excellent communication
● Looking to take up more managerial responsibilities as part of career progression
● Extra points for coding skills in Python or doing market research
● Demonstrates initiative, a self-starter with analytical skills, attention to detail, problem-
solving, and decision-making abilities
● Ability to derive insights from data and build an actionable strategy based on analysis
● Basic understanding of how IVAs work. Brownie points for exposure to some chatbot tools!
● Passion about conversational AI (especially virtual assistants) a must
* Requirements is such a strong word. We don’t necessarily expect to find a candidate that has done
everything listed, but you should be able to make a credible case that you’ve done most of it and are
ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
● On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
● Great team: You will be working with great leaders who have been listed in Business World
40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
● Great culture: The freedom to think and innovate is something that defines the culture of
Haptik. Every person is approachable. While we are working hard, it is also important to take
breaks to not get too worked up.
● Huge market: Disrupting a massive, growing AI market. The global market is projected to
attain a valuation of $9 billion by the end of 2024.
● Emerging technology: We are moving to an AI first world, and Haptik is one of the largest AI
first companies globally, based out of India.
● Great customers: Some of the most notable brands in the world - Oyo Rooms, Samsung, Tata
Teleservices, Club Mahindra, KFC, Coca-Cola, to count a few.
● Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is
called passion! At Haptik we passionately solve problems in order to be able to move faster and
each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact,
curiosity, courage, agility and selflessness.