Position Center Manager Job Location Mumbai 
Min 
Qualification 
Graduation Years of Exp 5+  
 
 
 
Company 
Overview 
About Us 
upGrad is an online education platform building the careers of tomorrow by offering 
the most industry-relevant programs in an immersive learning experience. Our 
mission is to create a new digital-first learning experience to deliver tangible career 
impact to individuals at scale. upGrad currently offers programs in Data Science, 
Machine Learning, Product Management, Digital Marketing, Entrepreneurship, etc. 
and various online undergraduate and post-graduate programs. upGrad is looking for 
people passionate about management and education to help design learning programs 
for working professionals to stay sharp and stay relevant and help build the careers of 
tomorrow. 
● upGrad was awarded the Best Tech for Education by IAMAI for 2018-19 
● upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most 
sought-after startups in India 
● upGrad was earlier selected as one of the top ten most innovative companies 
in India by FastCompany. 
● We were also covered by the Financial Times along with other disruptors in 
Ed-Tech 
● upGrad is the official education partner for the Government of India - Startup 
India program 
● Our program with IIIT B has been ranked #1 program in the country in the 
domain of Artificial Intelligence and Machine Learning

Job Description

Role Summary 
 
● As the Centre Manager with a primary focus on sales, you will be responsible 
for   driving revenue generation and achieving sales targets for student 
enrollments. You will lead a team of counselors and Business-to-Lead (BTL). 
 
● Your goal will be to build a high-performance sales team, develop effective 
sales 
● strategies, and ensure consistent business growth. 
 
 Roles & Responsibilities 
 
● Lead and motivate the team of counselors and telecallers, setting clear sales 
targets and KPIs to achieve monthly, quarterly, and annual revenue goals. 
● Develop and implement effective enrollment strategies to optimize lead 
conversion rates and achieve enrollment targets. 
 
Establish performance metrics and conduct regular performance 
evaluations, providing coaching and training to enhance the team sales 
skills. 
● Continuously improve the sales process, identifying areas for enhancement, 
and implementing streamlined approaches for greater efficiency. 
● Oversee the management of customer relationships, ensuring a high level of 
customer satisfaction and retention. 
● Maximizing the conversion of leads into enrollments. 
● Work closely with the marketing team to plan and execute local marketing 
campaigns and promotional activities to boost brand visibility and sales. 
● Generate regular reports on sales performance, enrollment data, and other 
key metrics, 
● providing insights to senior management for strategic decision-making. 
● Ensure adherence to company policies, quality standards, and regulatory 
requirements within the center sales operations. Mentor and teach the 
content to ensure that the learners are interview ready. 
● Understand the subject and develop courses to help learners meet high 
standards. 
● Understand the content development process; work with educational content 
across all levels. 
● Work closely with senior faculty, freelancers and global industry leaders. 
Skills Required 
 
 
Graduates/Post-Graduates with: 
 
● Proven experience (at least 5-6 years) in sales management, preferably in the 
education or related industry. 
● Strong sales leadership skills, with a track record of achieving and exceeding 
sales targets.