Business Performance ▪ Responsible for Top line, bottom-line (PBIT) of the region and drive business development plan ▪ Responsible for achieving monthly Consumption & Collection target for the region ▪ Responsible for Category management (Hair Care, Body, Product and all market buckets like Anti-ageing) 2. Systems & Process Orientation ▪ Drive Systems, Process Orientation through SOP Adherence and compliance at all clinics in the region • Responsible for stock take, Inventory control (receiving, transfers etc) and ensure reduction in shrinkage • Ensure process audit being conducted timely in all clinics across the region • Responsible for improving Mystery Audit Scores across the region 3. Customer Service ▪ Responsible for providing Quality and Effective services to the customer. ▪ To meet and engage with HNI customers in the region and focus on repeat buys ▪ Responsible for timely resolution of Customer Complaints and ensure customer delight 4. People Management ▪ Responsible for manpower planning, improving productivity & optimizing labour cost by partnering with HR team. ▪ Responsible for periodic performance evaluation of the team, providing regular feedback to drive a high performing team ▪ Coaching & mentoring the team and building their capabilities for the next level.

Motivating clinic teams (Doctors, Clinic Managers, Customer Service teams, and Therapists) to meet their targets, ensuring their productivity, and overseeing their training ▪ Encourage & facilitate collaboration between the Doctors and CMs to drive business results ▪ Engage with and motivate the team to have high levels of retention