Customer Support Specialist

Company Overview

Company details not specified.

Job Summary

The Customer Support Specialist plays a crucial role in liaising with field users of various customer applications to resolve issues effectively. This position is essential in ensuring customer satisfaction and maintaining a seamless user experience through problem-solving, ticket logging, and collaboration with the development team.

Responsibilities

• Communicate confidently with field users regarding their concerns related to customer applications.
• Log tickets/issues accurately in JIRA while following proper procedures.
• Follow installation and user guides for applications to assist users effectively.
• Collaborate with the development team to facilitate the resolution of reported issues.
• Demonstrate excellent problem-solving skills to diagnose user issues efficiently.
• Explain technical problems clearly to customers and colleagues to foster understanding.
• Commit to resolving each issue reported, maintaining ownership throughout the process.
• Utilize strong English communication skills (oral and written) alongside proficiency in regional languages.
• Exhibit flexibility and adaptability to work well within a team environment.
• Maintain good interpersonal skills as regular interaction with colleagues and customers is required.
• Prioritize workload effectively to manage multiple tasks concurrently.

Qualifications

• Proficiency in MS Office (Microsoft Word, Excel, PowerPoint).
• Solid analytical and problem-solving skills.
• Strong communication and coordination abilities.
• Effective presentation skills.
• Experience with ticketing systems (preferably JIRA).
• Demonstrated commitment to quality customer service.

Preferred Skills

• Familiarity with technical documentation and user guides.
• Experience working in a technical support or customer service role is a plus.

Experience

• Minimum experience not specified.

Environment

Work setting and location details not specified, assuming a general office or remote environment.

Salary

Salary details not specified.

Growth Opportunities

Opportunities for advancement within the role or company not specified.

Benefits

Benefits offered not specified.