L1/L2/L3 Support

Company Overview

Company details are not specified.

Job Summary

The role of L1/L2/L3 Support is crucial for ensuring seamless IT service delivery and customer satisfaction. Support technicians will troubleshoot and resolve various technical issues, contributing to the overall efficiency and productivity of the organization.

Responsibilities

• Provide first-level support for hardware, software, and networking issues.
• Escalate unresolved problems to higher tiers of support as necessary.
• Document and maintain service desk tickets and technical issues.
• Assist in user setup, configuration, and support for various applications.
• Collaborate with team members to improve support processes and workflows.

Qualifications

• Strong troubleshooting skills in hardware and software environments.
• Excellent communication and customer service skills.
• Experience with ticketing systems and remote support tools.
• Ability to work effectively in a fast-paced environment.
• Educational qualifications typically include a Bachelor's degree in Information Technology or a related field.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are preferred.

Preferred Skills

• Familiarity with cloud services and virtualization technologies.
• Knowledge of scripting languages for automation.
• Experience with database management systems.

Experience

A minimum of 5+ years in IT support, with exposure to L1, L2, and L3 support environments.

Environment

Typical work settings may be in office locations such as Noida and Gurugram. The role may require on-site support and collaboration with various teams within the organization.

Salary

Salary details are not specified.

Growth Opportunities

Career advancement opportunities are not provided.

Benefits

Benefits offered are not specified.