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AI Handover Specialist | ZOCA

full-time
Posted on April 16, 2025

Job Description

AI Handover Specialist

Job Summary

We are seeking a highly persuasive, articulate, and goal-oriented professional to handle leads qualified by our AI system. The primary objective is to guide these leads through the final steps of the sales process, converting their interest into booked calls or appointments. This role is ideal for someone who excels in sales psychology, human connection, and facilitating action.

Responsibilities

  • Lead Conversion: Take over warm leads from our AI/automated system and convert them into booked appointments.
  • Communication: Engage with leads via chat, email, or SMS to guide them through the booking process.
  • Objection Handling & Urgency Creation: Personalize conversations, address objections, and create urgency to move leads forward.
  • Tracking & Follow-ups: Log responses, track follow-ups, and document outcomes in our CRM or booking tools.
  • Collaboration: Work closely with the team to refine scripts, improve communication flows, and enhance conversion rates.

Qualifications

  • Exceptional Written Communication: Ability to communicate in clear, concise, and persuasive English.
  • Conversational Tone: Natural conversational style that is both human and confident.
  • Sales or Conversion-Focused Communication Skills: Proven experience or strong aptitude in sales communication or closing techniques.
  • Availability: Must be available during US business hours.
  • Technical Proficiency: Comfortable using CRM systems, chat platforms, and calendar scheduling tools.

Preferred Skills

  • Experience working with AI-driven lead systems or chatbots.

Experience

The role requires proven experience in sales communication or a strong aptitude for closing techniques. Specific years of experience are not mentioned.

Environment

This is a full-time position requiring work from the office, with hours aligned to US time zones.

Growth Opportunities

Opportunity to contribute to a growing, innovative, and tech-forward team, with performance-based bonuses or commissions to reward success and drive

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