Job Description
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Support logic is a B2B customer experience management org </span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">AI ML Based company </span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:Roboto"><span style="color:#282828">Support Logic helps companies improve their customer support experience using generative and predictive AI to maximize revenue retention.</span></span></span></span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:Roboto"><span style="color:#282828">Series B funded</span></span></span></span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:Roboto"><span style="color:#282828">Support Logic is helping leading global enterprises like Aruba HPE, Databricks, Nutanix, Salesforce, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience</span></span></span></span></span></span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span style="font-size:10.5pt"><span style="background:white"><span style="line-height:107%"><span style="font-family:Roboto"><span style="color:#282828">Clients like databricks, fiveran, snowflake, uipath, Nutanix salesforce amongst others</span></span></span></span></span></span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Sr Arch</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Few product lines. sr arc to help them go through the test place of the product lines.</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Sr Arch India entity.</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Ai, ml based company throughout</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">they do</span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">next phase is they are going towards csm from a support to a csm interaction company. They need someone to drive architecture for this next phase.</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">They have also acquired some companies and they want to have a consolidated platform for </span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Also try out modern architecture, multi-tenant </span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">They are looking at strategic hires, they will have more data into their platform, community data, voice audio</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Hands on exp, understand new tech and best way to do it</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">comes up with new design, concept and challenge traditional way of doing it.</span></span></span></p>
<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">SALES FORCE, GAINSIGHT, RUBRIK, SNOWFLAKE COMPANIES</span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">60-70 lpa inc 20% variable excluding (medical +pf)</span></span></span></p>
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<p style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Interview steps.</span></span></span></p>
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<ol>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Get to know round with Abhinav – 30 mins</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">2 technical rounds maybe 3 depending – Problem statement, create a voice system example to keep it abstract, understand design process, design thinking could be 1 round, Round 2 will be Python based programming – development and hands on aspect of it</span></span></span></li>
<li><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">What they have worked on and how much they know about it</span></span></span></li>
<li style="margin-bottom:11px"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Cultural fitment (Hr)</span></span></span></li>
</ol>
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