Support logic is a B2B customer experience management org

AI ML Based company

Support Logic helps companies improve their customer support experience using generative and predictive AI to maximize revenue retention.

Series B funded

Support Logic is helping leading global enterprises like Aruba HPE, Databricks, Nutanix, Salesforce, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience

 

Clients like databricks, fiveran, snowflake, uipath, Nutanix salesforce amongst others

Sr Arch

Few product lines. sr arc to help them go through the test place of the product lines.

Sr Arch India entity.

Ai, ml based company throughout

they do

 

next phase is they are going towards csm from a support to a csm interaction company. They need someone to drive architecture for this next phase.

They have also acquired some companies and they want to have a consolidated platform for

Also try out modern architecture, multi-tenant

 

They are looking at strategic hires, they will have more data into their platform, community data, voice audio

Hands on exp, understand new tech and best way to do it

comes up with new design, concept and challenge traditional way of doing it.

SALES FORCE, GAINSIGHT, RUBRIK, SNOWFLAKE COMPANIES

 

60-70 lpa inc  20% variable excluding (medical +pf)

 

Interview steps.

 

1. Get to know round with Abhinav – 30 mins
2. 2 technical rounds maybe 3 depending – Problem statement, create a voice system example to keep it abstract, understand design process, design thinking could be 1 round,  Round 2 will be Python based programming – development and hands on aspect of it
3. What they have worked on and how much they know about it
4. Cultural fitment (Hr)