About Lithium: Lithium Urban Technologies, founded in 2015, is India’s leading provider of 100% electric mobility solutions for corporate transportation, business travel, and logistics. As a tech-enabled, sustainability-focused platform, it pioneers clean, efficient, and zero-emission fleet services across the country. Lithium Urban Technologies has attracted significant investment from prominent entities:YourStory+1Tracxn+1 • Eversource Capital: Acquired a majority stake in 2022. Eversource Capital, a joint venture between Ever stone Capital and Light source BP, manages India's largest climate impact funds. The investment aims to scale Lithium's fleet and charging infrastructure across India. Startup Story Media+1Inc42 Media+1 Website: project-lithium.com Role Overview: Role: Customer Success Manager/ KAM As a Customer Success Manager at Lithium Urban Technologies, you will be the strategic partner for our B2B clients, ensuring high levels of client satisfaction, service delivery excellence, and long-term relationship management. You will collaborate closely with operations, technology, and account management teams to enhance customer experience and retention. Key Responsibilities: • Serve as the primary point of contact for assigned corporate clients, building long-term relationships. • Ensure smooth onboarding of new clients, including training, orientation, and account setup. • Monitor client satisfaction through regular check-ins, feedback surveys, and service delivery reviews. • Resolve client issues proactively by coordinating with internal teams (Ops, Tech, Fleet, Billing). • Analyze usage data, operational KPIs, and feedback to drive insights and recommend improvements. • Support in renewal discussions, contract modifications, and upselling/cross-sell opportunities. • Develop client-specific reports, dashboards, and presentations. • Work closely with fleet operations to ensure SLA adherence and minimize downtime/complaints. • Act as the voice of the customer internally to influence product and process Human Resource Confidential improvement. Key Skills & Competencies: • Strong customer orientation with excellent communication and relationship-building skills. • Analytical mindset with ability to derive insights from data. • Conflict resolution and problem-solving abilities. • Ability to manage multiple clients and stakeholders simultaneously. • Proficiency in CRM tools and reporting platforms (Salesforce, Zoho, Excel, etc.). Qualifications: • Bachelor’s degree (MBA preferred). • 4–7 years of experience in Customer Success / Account Management / Client Servicing, preferably in B2B, logistics, shared mobility, Hotel industry or SaaS sectors. • Experience working with enterprise customers and managing service SLAs. What We Offer: • Opportunity to work in a fast-growing clean mobility company. • Exposure to enterprise client ecosystems and strategic projects. • A collaborative work culture with a strong sustainability mission.