Founding Technical Support Engineer | CodeAnt
full-time
Posted on April 13, 2025
Job Description
Founding Technical Support Engineer
Company Overview
CodeAnt AI is a Y Combinator-backed startup on a mission to transform how companies ensure code quality and security with our AI Code Reviews at the core. We’re building a team that’s just as high-quality as the software we help ship.
Job Summary
As our Founding Technical Support Engineer, you will work directly with customers to solve real technical issues. This is a high-ownership role where your work directly impacts customer happiness and product quality. You will be integral in building our support system from the ground up.
Responsibilities
- First Week:
- Learn the product, customer workflows, and current support setup.
- Start handling simple support queries.
- First Month:
- Serve as the main technical contact for customer issues.
- Respond to all support tickets within 30 minutes.
- Resolve most issues within 2 hours.
- Own support across Slack, email, chat, and phone.
- Debug and troubleshoot platform problems.
- Improve internal and customer-facing documentation.
- 3 Months & Beyond:
- Build scalable support systems and workflows.
- Create and maintain documentation, FAQs, and guides.
- Monitor system performance and proactively flag issues.
- Manage relationships in the developer community.
Qualifications
- 1–2 years of experience in technical support or a similar role.
- Background in Computer Science Engineering (CSE) or equivalent experience.
- Excellent troubleshooting and communication skills.
- Fast learner with a bias for action.
Preferred Skills
- Experience with developer tools, security/code quality platforms, or cloud/AI products.
Experience
- Minimum of 1 year of relevant experience in technical support or a similar capacity.
Environment
- Location: Bangalore
- Work Type: Remote with opportunities for team off-sites and retreats.
Growth Opportunities
- Founding Role: Build support from the ground up.
- Direct Impact: Work closely with founders and influence product quality and customer satisfaction.
Benefits
- Remote + Retreats: Work from anywhere and join team off-sites.
- YC Network: Access to a top-tier startup ecosystem.
Salary
- Competitive compensation, rewarding ownership and outcomes.
What we're looking for
- Assess candidate’s expertise in crafting and optimizing dataset SQL queries for effective data retrieval.
- Assess proficiency in Typescript, React, and Python with relevant academic background in CSE or similar disciplines.
- Evaluate practical proficiency with AWS and related cloud systems in technical support roles.
- Evaluate candidate’s ability to debug and resolve technical issues effectively.
- Assess clarity, effectiveness, and adaptability in technical and interpersonal communication.
- Measure ability to respond promptly to support queries and meet specified response times.
- Evaluate the depth and relevance of technical support or similar experience.
- Assess familiarity with developer tools, security/code quality platforms, or related AI products.
- Evaluate academic background in Computer Science or related fields from reputable institutions.
- Assess independent initiative, ownership, and ability to build scalable support systems.
